What users can expect after SSO setup

After configuration, members of your organization can expect the following login behavior. For full details, see Log in to Genesys Cloud using single sign-on (SSO).

  1. Users log in normally by selecting their org and using their Genesys Cloud credentials.

    This is the only time that users need to do this. After initial login, credentials are cached.

  2. The next time users arrive at the login page, they see the identity provider link at the bottom. Clicking that link takes them to a single sign-on page where they enter those credentials.
    Note:  If the identity provider link does not appear, then something is incorrect with the configuration.
    Single sign-on link