Send a fax from Documents

Prerequisites
  • Content Management User permission assigned to any role

You can create and send a fax of a file stored in Documents.

Note: Genesys Cloud supports faxing the following file types: .tiff, .pdf, .doc, .docx, and .odt. 

  1. Find a file in Documents. 
  2. Hover over the file you want to fax, click Share > Fax. Genesys Cloud inserts the file into a fax in the Calls panel.
  3. Enter the fax number.
  4. Choose whether to include a cover page with your fax. If you include a cover page, you can make a note to include on the cover page. The cover page includes the date and time, the recipient's number, your number, and any notes you made. 
  5. Click Send FAX . The status of your fax appears in the Active Calls column.
    Notes:
    • You can view sent faxes in your personal workspace.
    • Only successfully transmitted faxes appear in your workspace.
    • Genesys Cloud also sends you an email with the status of your fax.