Search for contacts or organizations

To search for contacts or organizations, take the following steps:

1. Click Directory > External contacts.
2. Do one of the following:
   • To search for a contact, click the Contacts tab.
   • To search for an organization, click the Organization tab.
3. In the Search for Contacts or Organizations box, begin to type a simple search. You can use a combination of criteria. For example, a search for “Miranda Te” returns two records:
   • One record for Miranda, who has the last name of Temerio.
   • One record for Miranda Smith, who lives in Texarkana.
     Note: Genesys Cloud converts valid phone numbers to E.164 format. To search for a term without the conversion, enclose the term in quotation marks. For example, to search for account ID 8005551212, enter the following:  "8005551212".

4. Click the search button.
   Genesys Cloud displays the records that match your search under the search box.