Salesforce field mappings

The Salesforce External Contact Sync integration syncs contacts, associations, notes, and relationships. The following sections summarize how external contacts fields map to fields in Salesforce.

Salesforce Account fields

Salesforce accounts equate to Genesys Cloud external organizations.

Salesforce field label Salesforce field name External contacts fields

Billing Street

BillingStreet Address
Billing City
BillingCity
City
Billing State
BillingState
Region
Billing Postal Code
BillingPostalCode
Postal code
Billing Country
BillingCountry
Country
Fax
Fax
Fax
Account Name
Name
Organization name
Phone
Phone
Phone
Type
Type
Organization type
Website
Website
Websites[]

Contact fields

Salesforce contacts equate to Genesys Cloud external contacts.

Salesforce label Salesforce field External contact fields
Email Email Email: work
First Name FirstName First
Home Phone HomePhone Phone: home
Last Name LastName Last
Mailing Street MailingStreet Address
Mailing City MailingCity City
Mailing State MailingState Region
Mailing Postal Code MailingPostalCode Postal code
Mailing Country MailingCountry Country
Mobile MobilePhone Phone: Cell
Other Phone OtherPhone Phone: Other
Phone Phone Phone: Work
Title Title Title