Requirements for the AWS S3 recording bulk action integration

AWS account

Genesys Cloud

  • A Genesys Cloud organization.
  • The following permissions (at a minimum) selected for the administrator of the integration and actions:
    Notes:
    • Depending on where you access the permissions in Genesys Cloud, the permission names appear in different formats.
    • Instead of selecting individual integrations > action permissions, you can select Integrations > Action > All Permissions. This permission grants administrators access to all permissions—current and future—involving actions.
    • Integrations > Integration > Edit and View

      These permissions allow administrators to edit and view integrations.

    • Integrations > Action > Add, Delete, Edit, Execute, and View

      These permissions allow administrators to add, delete, edit, test, and view custom actions.

  • An installed AWS S3 recording bulk actions integrations. For more information, see Add the AWS S3 recording bulk actions integration.
  • An IAM role added to the integration credentials in Genesys Cloud.

For more information about the integration, see About the AWS S3 recording bulk actions integration.