Enable web chat deployments

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

Genesys encourages existing web chat customers to migrate to web messaging.

Prerequisites

The following permissions:

  • Directory > All Permissions
  • Web Chat > Deployment > All 

Turn on this setting to require web chat widget deployments in Genesys Cloud and a deployment key on your website for any web chat configuration on your site. You can use web chat deployments without turning on this setting. 

Notes:
  • After you turn on web chat deployments, existing website-only web chat configurations stop working and agents stop receiving chats from those website-only configurations.
  • On December 12, 2018, Genesys began removing the website-only web chat configuration method. For more information about the removal, see Deprecation: Website-only web chat configuration.
  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Menu > Account > Organization Settings.
  4. Click the Settings tab.
  5. Under Contact Center, move the Web Chat Deployments switch to the desired setting:
    • ON — Requires web chat deployments across the organization.
    • OFF — Does not require web chat deployments across the organization.