Remote site settings for Genesys Cloud for Salesforce

Note: This article applies to Genesys Cloud for Salesforce.

Important: New remote site settings for simplified customer firewall requirements.

If you retrieve your voice transcripts using the Apex SDK, update the Genesys Cloud for Salesforce managed package to the latest version. The package update includes the new remote site settings and automatically enables or creates the new remote site settings in your organization. If you did not update the managed package or manually add the new remote site settings, then your current code for retrieving the voice transcript eventually will not work when this feature is released. Upgrade to the latest version of the managed package or manually configure the new remote site settings in your organization.

When you install the Genesys Cloud for Salesforce managed package, accept the default values for remote site settings. Post-installation, you can remove the remote site settings that are not required for your region. The following table shows the remote site settings that are required for different functionalities in different AWS regions.

AWS region AWS region name Voice transcript SDK
US East (N. Virginia) us-east-1

AWS_S3_Use1

AWS_S3_Use1_standard

US East 2 (Ohio) us-east-2

AWS_S3_FEDRAMP

AWS_S3_FEDRAMP_standard

US West (Oregon) us-west-2

AWS_S3_Usw2

AWS_S3_Usw2_standard

Canada (Canada Central) ca-central-1

AWS_S3_Cac1

AWS_S3_Cac1_standard

South America (Sao Paulo) sa-east-1

AWS_S3_Sae1

AWS_S3_Sae1_standard

EU (Frankfurt) eu-central-1

AWS_S3_Euc1

AWS_S3_Euc1_standard

EU (Ireland) eu-west-1

AWS_S3_Euw1

AWS_S3_Euw1_standard

EU (London) eu-west-2

AWS_S3_Euw2

AWS_S3_Euw2_standard

EU (Zurich) eu-central -2

AWS_S3_Euc1

AWS_S3_Euc2_standard

Asia Pacific (Mumbai)

ap-south-1

AWS_S3_Aps1

AWS_S3_Aps1_standard

Asia Pacific (Seoul) ap-northeast-2

AWS_S3_Apne2

AWS_S3_Apne2_standard

Asia Pacific (Sydney) ap-southeast-2

AWS_S3_Apse2

AWS_S3_Apse2_standard

Asia Pacific (Osaka) ap-northeast-3

AWS_S3_Apne3

AWS_S3_Apne3_standard

Asia Pacific (Tokyo) ap-northeast-1

AWS_S3_Apne1

AWS_S3_Apne1_standard

Middle East (UAE) me-central-1

AWS_S3_Mec1

AWS_S3_Mec1_standard

Note: The new remote site settings will eventually replace the existing remote site settings. This change will be implemented in a future feature release. Update the managed package to the latest version to automatically enable or create the new remote site settings in your organization. Also, when you update to the latest managed package ensure that you add both the current and the new remote site settings URLs until this new feature is released.
AWS region AWS region name URL
US East (N. Virginia) us-east-1

https://api-downloads.mypurecloud.com

US East 2 (Ohio) us-east-2

https://api-downloads.use2.us-gov-pure.cloud

US West (Oregon) us-west-2

https://api-downloads.usw2.pure.cloud

Canada (Canada Central) ca-central-1

https://api-downloads.cac1.pure.cloud

South America (Sao Paulo) sa-east-1

https://api-downloads.sae1.pure.cloud

EU (Frankfurt) eu-central-1

https://api-downloads.mypurecloud.de

EU (Ireland) eu-west-1

https://api-downloads.mypurecloud.ie

EU (London) eu-west-2

https://api-downloads.euw2.pure.cloud

EU (Zurich) eu-central -2

https://api-downloads.euc2.pure.cloud

Asia Pacific (Mumbai)

ap-south-1

https://api-downloads.aps1.pure.cloud

Asia Pacific (Seoul) ap-northeast-2

https://api-downloads.apne2.pure.cloud

Asia Pacific (Sydney) ap-southeast-2

https://api-downloads.mypurecloud.com.au

Asia Pacific (Osaka) ap-northeast-3

https://api-downloads.apne3.pure.cloud

Asia Pacific (Tokyo) ap-northeast-1

https://api-downloads.mypurecloud.jp

Middle East (UAE) me-central-1

https://api-downloads.mec1.pure.cloud

Genesys Cloud region Region name Call center settings
US East (N. Virginia) us-east-1

PureCloudLogin

PureCloud

US East 2 (Ohio) us-east-2

GenesysCloudLoginUSGov

GenesysCloudUSGov

US West (Oregon) us-west-2

PureCloudLoginUSW2

PureCloudUSW2

Canada (Canada Central) ca-central-1

PureCloudLoginCAC1

PureCloudCAC1

South America (Sao Paulo) sa-east-1

PureCloudLoginSAE1

PureCloudSAE1

EU (Frankfurt) eu-central-1

PureCloudLoginDE

PureCloudDE

EU (Ireland) eu-west-1

PureCloudIE

PureCloudLoginIE

EU (London) eu-west-2

PureCloudLoginEUW2

PureCloudEUW2

EU (Zurich) eu-central-2

PureCloudLoginEUC2

PureCloudEUC2

Asia Pacific (Mumbai)

ap-south-1

PureCloudLoginAPS1

PureCloudAPS1

Asia Pacific (Seoul) ap-northeast-2

PureCloudLoginAPNE2

PureCloudAPNE2

Asia Pacific (Sydney) ap-southeast-2

PureCloudLoginAU

PureCloudAU

Asia Pacific (Osaka) ap-northeast-3

PureCloudLoginAPNE3

PureCloudAPNE3

Asia Pacific (Tokyo) ap-northeast-1

PureCloudLoginJP

PureCloudJP

Middle East (UAE) me-central-1

PureCloudLoginMEC1

PureCloudMEC1

For more information about the integration, see About Genesys Cloud for Salesforce.