SDK in Genesys Cloud for Salesforce
Prerequisites
- Configure the Authentication of the managed package and use only the Client Credentials Grant for the OAuth client.
You can use our SDK in the managed package to customize actions in Genesys Cloud for Salesforce. The SDK uses the Salesforce Apex programming language.
Note: This advanced customization article is intended for developers who are familiar with Salesforce.
Use the SDK to perform the following customized actions:
- Route Salesforce emails
- Call the Genesys Cloud Platform API
For examples that access our SDK through the Rest class, see Genesys Cloud for Salesforce SDK Examples (GitHub).
- Create and save diagnostic logs
- Create call transcript
For more information about the integration, see About Genesys Cloud for Salesforce.