The CX Cloud, Digital and AI for Salesforce Service Cloud package contains the components to set up the digital and AI setup in Salesforce Service Cloud.

Prerequisites

To install the voice package:

  1. On the Setup Home page, click the App Launcher icon and search for the Administration Settings app in the Search apps and items box and launch the app.
  2. In the app navigation items, select Install and Update Packages.
  3. In the Digital and AI for Salesforce Service Cloud section, click Install Now.
  4. In the first step of installation, select the Install for All Users or Install for Specific Profiles option.
  5. Follow the on-screen instructions for installation.

Verify the installed package

Check and verify the package installation in Salesforce:

  1. On the Setup Home page, search for Installed Packages in the Quick Find box and select Installed Packages.
  2. Confirm that the CX Cloud, Digital and AI for Salesforce Service Cloud package is installed.

Set up Salesforce Service Cloud for digital and AI

For more information about the instructions and procedures for the setup, see the CX Cloud, Digital and AI for Salesforce Service Cloud documentation.