Manage recordings

Prerequisites

  • Quality Administrator role

You can control recording settings for your organization.

  1. Click Admin. 
  2. Under Quality, click Recording Management.
  3. Change settings as necessary:
    • Screen recordings—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting can be particularly useful if you have quality management policies that automatically initiate a screen recording. For more information, see Manage active screen recordings.
    • Orphaned recordings—Identifies recordings stored only on the PureCloud Edge device. For more information, see View orphan recordings.