Manage recordings
Prerequisites
You can control recording settings for your organization.
To manage recordings, complete the following steps:
- Click Admin.
- Under Quality, click Recording Management.
- Change settings as necessary:
- Screen recordings—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting can be particularly useful if you have quality management policies that automatically initiate a screen recording. You can have a maximum of 2000 simultaneous screen recordings. For more information, see Manage active screen recordings.Note: If you record more than 1 monitor, the amount of required bandwidth multiplies. For example, 4 monitors could require 4 times as much bandwidth.
- Orphaned recordings—Identifies recordings stored only on the Genesys Cloud Edge device. For more information, see View orphan recordings.
- Screen recordings—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting can be particularly useful if you have quality management policies that automatically initiate a screen recording. You can have a maximum of 2000 simultaneous screen recordings. For more information, see Manage active screen recordings.