You can control recording settings for your organization.

To manage recordings, complete the following steps:

  1. Click Admin
  2. Under Quality, click Recording Management.
  3. Change settings as necessary:
    • Screen recordings—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting can be particularly useful if you have quality management policies that automatically initiate a screen recording. You can have a maximum of 2000 simultaneous screen recordings. For more information, see Manage active screen recordings.
      Note: If you record more than 1 monitor, the amount of required bandwidth multiplies. For example, 4 monitors could require 4 times as much bandwidth.
    • Orphaned recordings—Identifies recordings stored only on the Genesys Cloud Edge device. For more information, see View orphan recordings.
    • Storage of Call Recordings—Select to always store call recordings in your home region, or to store call recordings in the region defined in your Global Media Fabric trunk configuration. For more information, see Store recordings in local Genesys Cloud regions.