Listen to recordings
- Conversation > Call > Record permission
Access recordings from the inbox. You can also listen to, share, and manage recordings from your workspace in Documents.
Note: This article describes how to listen to user-initiated recordings during calls not related to queues. For more information about listening to recordings made during queue-related voice interactions, see View interaction detail.
- On the sidebar, click Inbox .
- Click Recordings .
- To open a recording, select it. The recording loads.
- Click Play .
The recording plays on your computer’s default speakers.
- To download the recording, click Download .Note: Download times vary according to the length of the recording. If a recording is several minutes long, it may take several seconds to download.
- To do more with the recording, click More .
- Mark the recording as unread or read.
- Download the recording.
- Share the recording.
- Rename the recording.
- Delete the recording.