Listen to recordings
- Conversation > Call > Record permission (included in the Communicate – User role)
Access recordings from the inbox. You can also listen to, share, and manage recordings from your workspace in Documents.
This article describes how to listen to user-initiated recordings during calls not related to queues. For more information about listening to recordings made during queue-related voice interactions, see View interaction detail
- Click Inbox on the sidebar.
- Click Recordings.
- To open recording, select it.
- Click Play.
The recording plays on your computer’s default speakers.
- To download the recording, click Download.
- To do more with the recording, click More.
- Mark the recording as unread or read.
- Download the recording.
- Share the recording.
- Rename the recording.
- Delete the recording.
Click the image for details.