Give feedback on a Genesys Agent Assist response
Access to the following menu options:
- Admin > Roles/Permissions
- Admin > Queues
- Admin > Assistants
- Admin > Messenger configuration
- Admin > Messenger deployment
The following permissions:
- Assistants > Assistant > View
- Assistants > Queue > View
- Knowledge > All permissions
- Conversation > Suggestions > All permissions
Agents can provide feedback on the knowledge articles that Genesys Agent Assist displays to them.
Click the image to enlarge.
To give feedback on a knowledge article:
- If you think the article is eligible, click the Thumbs up icon in the upper right corner. The Thumbs up icon turns green.
- If you think the article is not eligible, click the Thumbs down icon in the upper right corner. The Thumbs down icon turns red.
- Optional: In the Provide more detail dropdown list, you can enter a detailed answer.
- Select the reason why you think the article is wrong. You have three options to choose from: Content is inaccurate or missing, Didn’t get relevant results, There are typos.
- Enter a detailed description in the Any comments? box.
- Click Submit to send your response.
- Optional: In the Provide more detail dropdown list, you can enter a detailed answer.