Rate a Genesys Agent Assist response

This documentation is for Genesys Agent Assist. This feature is available worldwide. For Agent Assist Google CCAI, which is limited to North America region, please refer to the Google CCAI integrations with Genesys Cloud documentation.

Agents can rate responses that the Genesys Agent Assist offers.

  1. To expand the article, click Show more at the lower left corner of the suggested response.
  2. Select the Thumbs up or the Thumbs down icon.