Genesys Cloud security policy

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Genesys Cloud terms and conditions for security

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Modified date
(YYYY-MM-DD)		 Revision
2025-06-16

Pointillist Service reference removed from the title
2025-05-26
  • Resource Center URLs updated
  • Pointillist terms removed
2024-01-17

Removed reference to CX from Genesys Cloud terms and conditions for security (Global)
2024-01-10

Added the Genesys Pointillist terms and conditions for security
2023-11-07

Genesys Cloud terms and conditions for security (Japan) translation of current security terms
2023-10-04

Genesys Cloud terms and conditions for security (Global) updated to be more detailed
2022-11-16

Updated URL formatting, added version number (Global)
2022-02-09

Added Genesys Cloud terms and conditions for security (Japan)
2021-11-03

Updated policy to unify the security terms and conditions between Genesys Cloud and Engage Cloud/Multicloud
2021-08-30

Updated policy and moved content into a downloadable PDF file
2019-08-13

Updated policy
2019-08-07

Updated table in section 8 for new ISO certifications
2019-07-22

Updated policy and added new Definitions section
2019-03-20

Added Revision history table
2019-02-21

Updated policy