Purchase and install Extended Voice Transcription Services from Genesys AppFoundry

This procedure explains how to install and configure Extended Voice Transcription Services (EVTS) from Genesys AppFoundry. Installation adds the app to your organization’s Genesys Cloud Admin > Integrations page. Then, configure and activate it.

Genesys bills the service on a per-minute usage basis. For organizations that use the WEM Add-on offerings and use EVTS and topic spotting, then Genesys bills users for the WEM Add-on and for EVTS use on a per-minute basis. For more information, see Voice transcription – How much does Extended Voice Transcription Services cost?.

Purchase Extended Voice Transcription Services

  1. From the AppFoundry, navigate to the Extended Voice Transcription Services page.
  2. Click Purchase.
  3. Accept the Terms and Conditions.

Install and activate Extended Voice Transcription Services in your org

  1. Log in to Genesys Cloud for the org in which to add Extended Voice Transcription Services .
  2. Click Admin.
  3. Under Integrations, click Integrations.
  4. Click Integrations.
  5. In the Search box, type Extended Voice Transcription Services. The card for Extended Voice Transcription Services appears.
  6. Click the Extended Voice Transcription Services card. Information about the app appears.
  7. Click Install. The Third Party App card appears, along with Terms and Conditions.
  8. Agree to the terms and conditions and then click Yes. The Extended Voice Transcription Services integration is added to the installed integrations list.
  9. To activate the integration, click Activate.

Extended Voice Transcription Services is now active. 

For more information about Azure regions that map to AWS for Extended Voice Transcription Services, see Azure regions for Extended Voice Transcription Services.

Map dialects to the integration

To map the dialects that you want to use it with in programs, follow these steps:

  1. Click Admin.
  2. Under Quality, click Programs.
  3. Select a program and then select Extended Voice Transcription Services as the transcription engine for the dialect.