Prepare widgets for Genesys Predictive Engagement

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

Note: This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

1. Administrators: Create a Genesys Cloud CX Version 2 widget

Follow the instructions to configure a Genesys Cloud CX Version 2 widget.

As you configure the widget, remember:

  • Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
  • The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
  • After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Note: On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.
For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: