Monitor an Architect flow action's performance
- Configure the following permissions in Genesys Cloud CX:
- Journey > Report > View
- Journey > Action Map > View (to see action maps in the report)
Monitor an action map that uses an Architect flow action to evaluate how well it's working.
Use the Action Map reports to monitor your Architect flow action's performance. When you create an action map that uses an Architect flow action, the metric names have different meanings.
|Web Actions Qualified||Number of visitors who matched a segment, activity, or outcome score that triggered the action map.|
|Web Actions Offered||Not applicable.|
|Web Actions Accepted||Number of times that the Architect flow connected with the third-party product.|
|Web Actions Started||Not applicable.|
|Web Actions Engaged||Not applicable.|
|Web Actions Rejected||Number of times that Genesys Cloud CX rejected the Architect flow's request because the request was wrong. The rejection can occur in the following scenarios:|
|Web Actions Errored||Number of times the web action request resulted in an error.|
|Web Actions Timed out||Not applicable.|