Monitor an action map that uses an Architect flow action to evaluate how well it's working.

    Monitor an Architect flow action's performance

    Use the Action Map reports to monitor your Architect flow action's performance. When you create an action map that uses an Architect flow action, the metric names have different meanings.

    Web Actions QualifiedNumber of visitors who matched a segment, activity, or outcome score that triggered the action map.
    Web Actions OfferedNot applicable.
    Web Actions AcceptedNumber of times that the Architect flow connected with the third-party product.
    Web Actions StartedNot applicable.
    Web Actions EngagedNot applicable.
    Web Actions RejectedNumber of times that Genesys Cloud CX rejected the Architect flow's request because the request was wrong. The rejection can occur in the following scenarios:
    • Architect flow no longer exists.
    • Data required to launch the Architect flow wasn't provided.
    • Action map is firing intensively and exceeding the Genesys Cloud CX rate limits (more than 15 requests/second). Requests aren't retried once they exceed the throttling threshold.
    Web Actions ErroredNumber of times the web action request resulted in an error.
    Web Actions Timed outNot applicable.