Modify activity details

An activity code sets the default values for parameters such as paid or not paid, counted or not counted as contiguous work-time behavior, and activity length. Within the schedule editor, you can modify the values for any non-default activity type in a published or unpublished schedule. However, you cannot modify the shift’s default activity details.

1. Click Admin.
2. Under Workforce Management, click Schedules.
3. Click Menu > Workforce Management > Scheduling > Schedules.
4. In the upper right corner, click the Management Unit list and select the wanted management unit.
5. Search for the schedule that contains the shift you want to remove and select it from the list. The schedule editor opens.
6. To open the Edit Activity dialog box and modify a selected activity, do one of the following:
   1. From the activities row corresponding to an agent, double-click the activity you want to modify.
   2. Select the activity to modify and select Shift + E.
7. The Edit Activity dialog box opens. You can make any of the following updates:
   • In the Activity Code field, select the required activity code. 
     • When you set the Activity Code field to On Queue, the Planning Group field displays with the selected planning group in the Activity Codes page. This field is display-only; you cannot edit this field. For more information, see Add an activity code.
   • To edit the Start Date, click the calendar and select a new date to which to apply the activity. Use the previous and next buttons to navigate to different months.
   • In the Start Time boxes, type the new time in which to begin the activity.
   • In the Length in Minutes area, use the up and down arrows to change the activity length in 5-minute increments.
   • To count the activity as paid time, slide the bar to Yes.
   • Enter a description of the activity code.
8. Click OK to return to the schedule editor.
9. Save, publish, or continue editing the schedule.