Manage your SMS long code number inventory

  • Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 4, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 1 Digital Add-on II license
  • SMS > phoneNumber > All permission 
  • messaging > supported Content > view permission

To navigate to the SMS Number Inventory page, perform the following steps:

  1. Click Admin.
  2. Under Message, click SMS Number Inventory. 

The SMS Number Inventory page is displayed.

Note: If you see the error message: Unable to display data due to missing permissions, please reach out to your administrator for assistance. then, add the following permission to your role to access this page: messaging > supported content > view.
 The SMS Number Inventory page provides you with a list of your SMS numbers and the tools to manage them. The column headings on the page instantly allow you to identify the number, its status, the type of number, and the purchase date. For more information, see Messaging pricing. 

The Status column shows either Active or Pending:

  • Active: You can use the number to send SMS messages.
  • Pending: You cannot yet use the number to send SMS messages.

Note: Numbers in Pending status have a tooltip associated with them. Hover over the tooltip to see the message.

If your SMS number inventory contains many numbers, use the Filter feature to narrow your display to only those numbers you want to see. To filter your view, perform the following steps: 

  1. Click Filter .
  2. After the Filter panel appears, select either Type or Status to narrow the display of SMS numbers.

If you decide that you no longer need a particular SMS number, you can release it. To release an SMS number, perform the following steps: 

  1. Choose the number or numbers that you want to release.
    • To release more than one number, select the check box next to each number and click Release Numbers.
    • To release a single number, hover over the row that contains the number and click Remove number from inventory that appears at the end of the row.
  2. When the Confirm Release dialog appears, click Yes, release.

    Note: If you attempt to release a number currently associated to a flow, an error appears and you cannot release the number until you unassociate the flow. For more information, see Manage an inbound message route.

    If your SMS number inventory contains multiple numbers, you can use the Search feature to find the numbers you want to see.

    1. Type the number that you want to find in the search field.
      • As you type, the search immediately begins processing the results.
      • Do not include parenthesis, spaces, or hyphens in the number–type the number as one continuous string.
    2. To cancel or exit the search and clear the results, click the x in the search box.

    Field definitions

    The following table lists and describes the fields and columns in the SMS Inventory page.

    Field Definition
    Search

    If your SMS number inventory contains multiple numbers, you can use the Search feature to find the numbers you want to see.

    1. Type the number that you want to find in the search box.
      • As you type, the search immediately begins processing the results.
      • Do not include parenthesis, spaces, or hyphens in the number. Type the number as one continuous string.
    2. To cancel or exit the search and clear the results, click the x in the search box.
    Filter

    If your SMS number inventory contains many numbers, use the Filter feature to narrow your display to only those numbers you want to see. To filter your view, perform the following steps: 

    1. Click Filter.
    2. The Filter panel is displayed. You can choose to filter by one of the following fields:
      • Type
      • Country
      • Status
      • Integration
    3. Click Apply.
    Refresh

    Updates the inventory list view.
    Add Numbers

    Lists the options to add new numbers.
    Status

    Indicates the status of the SMS number. It shows one of the following statuses:

    • Active: You can use the number to send SMS messages.
    • Pending: You cannot yet use the number to send SMS messages.
    • Invalid: You cannot yet use the number to send SMS messages as the number is still invalid. This error could be caused due to errors done during provisioning of the number.
    • Initiated: You cannot yet use the number to send SMS messages as the activation process has only been initiated.
    • Porting: You cannot yet use the number to send SMS messages as the porting of the number is still in progress.
    • Pending cancelation: You cannot yet use the number to send SMS messages as the number’s activation has been canceled.
    SMS Number

    Displays the SMS number.
    Country

    Indicates the region of the SMS number.
    Type

    Indicates the type of the number. For example, a mobile, local, or toll-free number.
    Integration

    Displays the integration details associated with the SMS number.
    Support MMS

    Indicates whether the number supports the MMS feature.
    MMS Content Profile

    Indicates the MMS profile assigned to the MMS capable number.
    Date Added

    Indicates the date on which the SMS number was created.
    Auto-renewal Date

    Indicates whether the SMS number is active for auto-renewals.
    Associated Flow

    Indicates the details of associated flow for the SMS number.
    Associated Campaign

    Indicates whether the SMS number has an associated campaign along with the details.
    More  icon 

    Click the icon to view the options:

    • Assign Content Profile: Displays the Assign Content Profile dialog box. Use this to assign an MMS profile to the selected number. For more information about assigning content profiles, see Assign content profile.
    • Remove: Displays the . Remove option on top of the list when you select the checkbox corresponding to the SMS numbers that are in any other status other than Active. 
    Note: If you attempt to remove a number currently associated to a flow, an error appears and you cannot release the number until you unassociate the flow. For more information, see Manage an inbound message route.