Language support in the client


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

The extension determines the language preference based on the logged-in user’s language setting, which is set at the bottom of the login window for the client. If the content is not available in the selected language, the extension falls back to “en-US” (US English). 

The extension determines the date/time format based on the settings in the computer’s operating system.

The integration determines the language preference based on the logged-in user’s language setting, which is set programmatically. For more information, see getUserLanguage (Developer Center).

The integration determines the language preference based on the logged-in agent’s Language setting, which is set in Salesforce under My Settings > Personal > Language & Time Zone. (After changing the Language setting, log out of the integration for the changes to take effect.)

If a regional preference (French-Canadian: fr-CA) is not available, the integration falls back to the generic language (French: fr). If the generic language is not available, it falls back to “en-US” (US English).

The integration determines the date/time format based on the settings in the computer’s operating system.

The integration determines the language preference based on the logged-in agent’s language setting, which is set in Zendesk. For more information, see Changing the language of your Support portal in the Zendesk documentation.

After changing the language setting, log out of and back in to the integration for the change to take effect.[/hidden]

If a regional preference is not available (French-Canadian: fr-CA), the integration falls back to the generic language (French: fr). If the generic language is not available, it falls back to “en-US” (US English). 

The integration determines the date/time format based on the settings in the computer’s operating system.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.