Introduction to Genesys Cloud for Supervisors course

Note: See Roles and responsibilities for explanations of the roles listed in this course description.

Learn to perform a supervisor’s basic daily tasks. Subjects include:

  • Supervisor dashboard and dynamic information
  • Customized views
  • Limited view using search parameters
  • Manage and set up alerts
  • Configure and create reports
  • Effective communication with instant message features
  • Supervisor Assistance request from an agent
  • Assistance for agents using their agent dashboard

Role: Contact Center Manager

Course modules:

Note: Some courses require a paid subscription. For more information, see Genesys Cloud Learning Subscription and Agent Platform (AP) Training for Genesys Cloud.