• The following permissions:
    • Integrations > Integration > Add
    • Integrations > Integration > Delete
    • Integrations > Integration > Edit
    • Integrations > Integration > View
  • An Office 365 license, provided by Microsoft

This procedure explains how to install the Microsoft Teams integration from Genesys AppFoundry. Installation adds the app to your organization’s Admin > Integrations page. Later, configure and activate this integration.

To install MS Teams into your org, complete these steps:

  1. Log in to Genesys Cloud.
  2. Navigate to the Genesys AppFoundry.
  3. In the Search box, type Microsoft Teams. The card for the app appears.
  4. Click the Microsoft Teams card. Details about the app appear.
  5. Click Free Trial.

Once installed, the Microsoft Teams integration is available from the Admin > Integrations page in your Genesys Cloud org.