Hold Music action
The Hold Music action is available for in-queue call flows. Use this action to set up the audio behavior while a caller is waiting in a queue. You can play the audio prompt once and then move to the next path of the call flow, or choose to play it for a specific duration before moving on.
Name | Description |
---|---|
Name | Type a descriptive name. The default name is Hold Music. |
Hold Music |
Choose to add or create the audio prompt to use as hold music. This field can only contain prompt references, not full expressions. The default value is Flow.HoldPrompt, which is a variable you can set under Settings > In-Queue. Architect offers two ways to change the default value:
|
Enable Barge-in |
Select this check box to allow callers to interrupt the audio prompt at any time during the Hold Music prompt. For more information, see About barge-in options. |
Play Style |
Choose one of the following:
|
Duration |
If you chose Play for duration, use the – and + controls to specify the amount of time to play the hold music. The default is one minute. The system replays the prompt until the configured duration is met. |
A prompt name cannot:
- Contain spaces or special characters
- Begin with a numeric or special character
- Include a name already in use
A prompt name can:
- Contain letters, numbers, and underscore characters
- Begin with a letter
Architect prevents you from creating a prompt that begins with a numeric or special character and prompts you with a message if the prompt name is already in use.
- From the Architect home page, click or hover over the Prompts tab and select User Prompts.
- Click Add. The Create Prompt dialog box opens.
- Enter the prompt name and, optionally, a description of the prompt.
- Click Create Prompt. The Edit Prompt dialog box opens.
- Do one of the following:
- To configure the prompt later, click OK. The system returns to the Prompts tab.
- To configure the prompt now, see Configure prompt resources.