BYOC Premises Edge hardware usage charge
Deprecation Announcement: On May 3, 2023, Genesys announced the deprecation of the BYOC Premises - Customer VM Solution. For more information, see Deprecation: BYOC Premises – Customer VM Solution.
For each BYOC Premises Edge in your organization that is in an In Service state, you incur the monthly hardware usage charge as specified in your Genesys Cloud contract. This charge is currently set at $99 per month; however, your monthly charge may be different depending on previous contractual agreements.
| USD | CAD | AUD | NZD | GBP | EUR | BRL | JPY | ZAR |
|---|---|---|---|---|---|---|---|---|
| 99.00 | 108.90 | 128.70 | 138.60 | 69.30 | 79.20 | 396.00 | 11,880.00 | 1,405.80 |
This same hardware usage charge applies to all Edge hardware devices in the following BYOC Premises hardware solution configurations:
- BYOC Premises – Customer Hardware Solution
- BYOC Premises – Genesys Hardware Solution
- BYOC Premises – Customer VM Solution
| Date | Revision |
| March 23, 2022 |
|
| February 1, 2022 | Monthly usage charge for BYOC Premises – Genesys Hardware Solution becomes effective for both new contracts and renewals. |
| December 15, 2021 | Created article and added Customer Hardware Solution. |
| July 11, 2017 | Monthly usage charge for BYOC Premises – Customer VM Solution becomes effective. |