Harden the Genesys Cloud environment

The following guide serves as a reference for customers who want to strengthen the security posture of their Genesys Cloud environment through effective configuration practices.

Note: To download the guide, click the three horizontal dots on the PDF menu bar and select Download PDF File.

Revision history

Modified date (YYYY-MM-DD)	Revision
2025-10-27	Initial draft

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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