Genesys Enhanced TTS pricing

Prerequisites

  • Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3 license

Genesys Enhanced TTS is the optional native Genesys Cloud text-to-speech engine. 

  • Install Genesys Enhanced TTS from the AppFoundry.
  • This feature is PCI DSS compliant and you can use it in secure call flows. For more information, see PCI DSS compliance.
  • Genesys charges $5 per one million TTS characters for standard voices.
  • Genesys charges $20 per one million TTS characters for advanced voices.
  • Genesys Enhanced TTS is included free of charge when used in Architect bot flows.
  • Usage includes all TTS characters, including letters, numbers, punctuation, and spaces.
  • The monthly billing unit is one million characters, rounded up. For example:
    • 200,000 = $5 USD
    • 1,000,000 = $5 USD
    • 1,000,005 = $10 USD
    • 1,999,995 = $10 USD

Genesys Enhanced TTS standard voices pricing (per one million characters) 

USD CAD AUD NZD GBP EUR BRL JPY ZAR
5 5.5 6.5 7 3.5 4 15 600 71

Genesys Enhanced TTS advanced voices (neural/wavenet) pricing (per one million characters) 

USD CAD AUD NZD GBP EUR BRL JPY ZAR
20 22 26 28 14 16 60 2400 284
Date Revision
April 14, 2022 Article created.