Genesys Cloud Voice activation requirements and service restrictions for Dominican Republic

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Dominican Republic.

Activation requirements

  • Geographic numbers can be assigned only if the enterprise is physically located within the area associated with the number. These numbers are based on city area codes. For example, a Santo Domingo area number (+829-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. The self-service portal for numbers provides the most current information about the availability of numbers in any geographic area.
  • Domestic toll-free numbers in Dominican Republic start with prefix (0800). A domestic toll-free number does not require an address for activation. These numbers can only be called within Dominican Republic from landlines and mobile phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in Dominican Republic. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.

Service restrictions

  • Intermittent international reachability issues have been reported.
  • Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed upon a five day notice period due to scarcity of number resourcing within the range in operation.
  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.
  • Emergency Services are not supported for Dominican Republic numbers.
  • Number portability is not currently supported in Dominican Republic.