There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in Chile.

Activation requirements

  • Geographic numbers can be assigned only if the enterprise is physically located within the area associated with the number. These numbers are based on city area codes. For example, a Santiago area number (+56-2-XXX-XXXX). Not all cities are available; availability depends on our supplier inventory and current availability in the market. The Genesys Cloud Voice Number Management, which allows you to purchase DID and toll-free numbers, provides the most current information about the availability of numbers in any geographic area.
  • Domestic toll-free numbers in Chile start with prefix (0800). These numbers can only be called within Chile from landlines and mobile phones. Note that there is a regulatory process requirement for obtaining domestic toll-free numbers in Chile. The numbers per order are limited in quantity and can take a few days to weeks for ordering/activation.

Service restrictions

  • Number portability is available only for geographical numbers in Santiago.
  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.