Genesys Cloud privacy policy

The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud.

Revision history

Modified date (YYYY-MM-DD)	Revision
2025-02-19	Updated content.
2023-02-15	Updated the revision date.
2021-11-11	Added detail regarding individual requests for deletion of data.
2020-12-11	Converted page to a PDF download. Updated policy to remove references to Privacy Shield.
2019-07-01	Original policy.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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