FAQs: Genesys Tempo™ for Android


How do I use Genesys Tempo for Android to create a time-off request with non-sequential dates?

Currently, Genesys Tempo does not support the ability to create time-off requests with non-continuous dates. You can use the web app to create a time-off request with non-continuous dates.

You can use Genesys Tempo to view time-off requests with non-sequential dates.

What notifications do I receive with Genesys Tempo?

Currently, Genesys Tempo does not send notifications. Genesys plans to include notifications in a later release.

Does use of Genesys Tempo for Android impact billing for customer who use by-the-hour pricing?

No, Genesys Tempo users are not treated as logged in when they use the app, and usage of the app does not impact billing. 

Does use of Genesys Tempo for Android impact the number of simultaneous users for customers using concurrent pricing?

No, Genesys Tempo users are not treated as logged in when they use the app, and app usage does not impact the total number of concurrent users.

How do I view the documentation for Genesys Tempo for Android?

Tap Settings. Then tap FAQ.

You can also view the FAQs on the Genesys Cloud Resource Center.

If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?

No, when you log into Collaborate, you also log into Tempo.