FAQs: Genesys Tempo™ for Android
Genesys Tempo is a workforce management application that enables agents to perform the scheduling tasks.
How do I create a time-off request?
At the bottom of the screen, tap Time Off. To schedule a time-off request, tap Add .
How do I use Genesys Tempo for Android to create a time-off request with non-sequential dates?
Currently, Genesys Tempo does not support the ability to create time-off requests with non-continuous dates. Use the web app to create a time-off request with non-continuous dates.
You can use Genesys Tempo to view time-off requests with non-sequential dates.
For time-off requests, how do I know whether a date is filling fast, available, or filled?
When you log in to Tempo, the following cues indicate options and status:
- No border around the date indicates that the date is available to request for time off.
- A flame on the date indicates that the date is filling fast and the available hours are less than three times the requested amount. For example, if you request eight hours and the hours under the limit are less than 24, a flame appears on the date.
- A red border around the date indicates a short waitlist; five or fewer people requested time off on that day.
- A red filled box on the date indicates a long waitlist; more than five people are on the waitlist after requesting time off on that day.
- An exclamation mark (!) on the date indicates that a time-off request is pending, but it violates one or more auto-approval rules in a time-off plan.
- A question mark (?) on the date indicates that a time-off plan doesn’t exist or that it requires administrator approval.
What do the different pending messages mean for time-off requests?
|Your request is waitlisted. You are third in line on the waitlist.||Request duration and all other checks have passed. Currently, limits are not available on the dates selected. The system approves the request automatically when limits become available.|
|Your request was not auto-approved because the configured advance time for waitlist has elapsed.||Request is expired and the system cannot approve it automatically.|
|Your request was not auto-approved because the daily duration specified is not compatible with the scheduled or planned shift duration.||Requested duration did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.|
|Your request was not auto-approved because the partial day paid request is not compatible with any planned shift.||Requested partial day did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.|
Does use of Genesys Tempo for Android impact billing for customers who use by-the-hour pricing?
No, Genesys does not consider Genesys Tempo users as logged in when they use the app, and application usage does not impact billing.
Does use of Genesys Tempo for Android impact the number of simultaneous users for customers using concurrent pricing?
No, Genesys does not treat Genesys Tempo users as logged in when they use the app, and application usage does not impact the total number of concurrent users.
How do I create a shift trade?
To trade a shift from the daily view, tap Trade or Drop.
Use the same process from the weekly view.
Where can I see the shifts available for trade?
To browse the available upcoming shifts, to the upper right, tap the double arrows .
How do I create a late explanation?
To notify your manager that you are running late, to the upper right, tap Running late .
What are the categories under which I can submit a running late request?
You can submit a running late request for your next work activity, such as Meeting, On Queue, Off Queue or Training Activity categories. If you submit a running late request before an activity of Category Break or Meal, the request takes effect at the beginning of the next schedule work activity.
Why is the running late icon unavailable after submitting a request?
After you submit a running late request, you cannot submit another one for the same activity. The icon is enabled when a work time activity occurs within the next four hours and the activity will not have a running late request applied. After you submit five late explanations in a single day, the icon is unavailable.
How do I know the status of my running late request?
- Pending requests appear in gray.
- Accepted requests appear in green.
- Rejected requests appear in red.
What notifications do I receive with Genesys Tempo?
Genesys Tempo includes schedule notifications when a schedule is added, changed, or removed. Also, Genesys Tempo provides time-off request notifications for approved or denied requests. Configure notifications in your device’s Settings application.
How do I view the documentation for Genesys Tempo for Android?
Tap Settings. Then tap FAQ.
You can also view the FAQs on the Genesys Cloud Resource Center.
If I log in to Collaborate for Android, must I log in to Genesys Tempo™ for Android separately?
No, when you log in to Collaborate, you also log in to Tempo.
Why do I receive this message?
You receive the following message if you are inactive and your administrator configures an inactivity timer for Genesys Cloud log in instances.