Edit an existing campaign
To modify the settings of a previously saved campaign:
Under Outbound, click Campaign Management.
Click the Voice Campaigns or Digital Campaigns tab.
- Locate the campaign you want to edit in the name column. Click its hyperlink.Tip: The Dialing Progress column graphs penetration rate progress for each incomplete campaign. Penetration rate is the count of contactable contacts processed compared with total number of contacts. A green check mark indicates that a campaign dialed all contacts without stopping.
- Change settings in the campaign editor as needed. Then click Save.
Modify a running campaign
If the campaign is on, customers can update portions of its configuration. When a campaign is running, you can modify the following items:
- Rule sets
- DNC lists
- Contactable time sets
- Abandon rate
- Caller ID name and number
To prevent the campaign from disruption, the system rejects invalid updates. Valid changes take effect immediately. For example, if you add a DNC list to a running campaign, it uses that do-not-call list immediately.
Tip: You cannot save edits to a campaign that is in a “stopping” state.
If you click Save while a campaign is in a stopping state, a warning message appears: `The campaign status is invalid and failed to update`. Wait for the campaign to end before saving changes.