Deprecation: Legacy Co-browse and Screenshare
|January 24, 2024
|June 30, 2024
Starting June 30, 2024, Genesys will no longer support Legacy Co-browse (for Chat and Voice) and Screenshare (for Chat and Voice) functions in Genesys Cloud.
Genesys customers using the Legacy Co-browse are encouraged to migrate to the new Co-browse for Messenger, which supports Web Messaging and Voice. Screenshare customers are encouraged to explore Genesys AppFoundry partners for suitable replacement currently available.
Am I affected?
All customers who use Legacy Co-browse deployments or Screenshare via Widget v1.0 are affected.
How can I prepare for this deprecation?
- If you are using the Legacy Co-browse, migrate to the new Co-browse for Messenger (supporting Web Messaging and Voice interactions).
- If you are using Screenshare, consider an AppFoundry partner for replacement or retire this support. Also, you may consider if Co-browse for Messenger is a suitable replacement for supporting customers on your brand’s website.
What if I need help or have questions?
Contact My Support.