Genesys Cloud
Deprecation: Legacy Co-browse and Screenshare

Announced on Effective date
2024-01-24 2025-01-27

Starting January 27, 2025, Genesys will no longer support Legacy Co-browse (for Chat and Voice) and Screenshare (for Chat and Voice) functions in Genesys Cloud.

Genesys customers using the Legacy Co-browse are encouraged to migrate to the new Co-browse for Messenger, which supports Web Messaging and Voice. Screenshare customers are encouraged to explore Genesys AppFoundry partners for suitable replacement currently available. 

Am I affected?

All customers who use Legacy Co-browse deployments or Screenshare via Widget v1.0 are affected.

    How can I prepare for this deprecation?

    • If you are using the Legacy Co-browse, migrate to the new Co-browse for Messenger (supporting Web Messaging and Voice interactions).
    • If you are using Screenshare, consider an AppFoundry partner for replacement or retire this support. Also, you may consider if Co-browse for Messenger is a suitable replacement for supporting customers on your brand’s website.

    What if I need help or have questions?

    Contact My Support.