Deprecation: Genesys Cloud Bridge integrations

Announced on	Decommission start date
January 16, 2019	January 1, 2021

The Bridge platform performs integrations between Genesys Cloud and your systems or services, on-premise or in the cloud. The platform’s modular architecture consists of Bridge services, Bridge server, and Bridge connectors.

On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, this article will be updated with a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses.

Bridge Platform component	Action	Deprecation date
Verint WFM RTA connector Verint WFM Historical connector	Customers can no longer open support cases for Verint WFM connector integration issues.	January 31, 2020
Active Directory connector Microsoft Exchange connector REST Dynamic connector SQL database connector Workday connector	Customers can no longer open support cases for Bridge connectors for Collaborate (data sync) integration issues.	July 1, 2020
Web services data dip connector	Customers can no longer open support cases for Web services data dip connector integration issues.	July 1, 2020
CIC data connector	Customers can no longer open support cases for CIC data connector integration issues.	October 31, 2020
Bridge server	Customers can no longer install new Bridge server instances or open support cases for Bridge server issues.	October 31, 2020
Bridge platform	Genesys begins to decommission the Bridge platform. Once the Bridge Platform is decommissioned and removed for all customers, Genesys will remove the Bridge platform documentation from the Resource Center.	January 1, 2021 (Decommission start date)

Important: The Bridge integrations will be replaced with comparable or similar functionality by the January 1, 2021 start decommission date. Each has a different migration platform.

FAQs

What does this mean?

Between the announcement date and the removal date for this feature, the Bridge integrations and the Bridge server will continue to function, but Genesys will no longer support them past their deprecation dates. We will continue to resolve any major breakage until the removal date.

Am I affected?

If you installed Genesys Cloud Bridge and use any of the Bridge integrations listed above, then you will be affected. To validate, view the installed Bridge connectors in the URL for the AWS region where your Genesys Cloud organization is located.

AWS Region	URL
US East (N. Virginia)	`https://login.mypurecloud.com/saml`
US West (Oregon)	`https://login.usw2.pure.cloud/saml`
Canada (Canada Central)	`https://login.cac1.pure.cloud/saml`
EU (Frankfurt)	`https://login.mypurecloud.de/saml`
EU (Ireland)	`https://login.mypurecloud.ie/saml`
EU (London)	`https://login.euw2.pure.cloud/saml`
Asia Pacific (Mumbai)	Not supported
Asia Pacific (Seoul)	`https://login.apne2.pure.cloud/saml`
Asia Pacific (Sydney)	`https://login.mypurecloud.com.au/saml`
Asia Pacific (Tokyo)	`https://login.mypurecloud.jp/saml`

How can I prepare for the feature removal?

Each Bridge integration will have a different migration plan to provide comparable or similar functionality using alternative means. Some of the migration plans include the delivery of additional capabilities directly on the Genesys Cloud platform, while others may be delivered through open source or third-party applications, or through partner offerings available on the Genesys AppFoundry. Customers using the Bridge integrations will need to follow through with the migration plans for their specific integration. The migration plans will be made available through Genesys Customer Care, Genesys Professional Services, your Customer Success Manager, or your Genesys Cloud TAM.

What if I need help or have questions?

For more information, see:

For other questions not covered in these articles, contact MySupport, Genesys Professional Services, your Customer Success Manager, or your Genesys Cloud TAM.