Deprecation: Genesys Cloud Bridge integrations

Announced on	Decommission completion date
January 16, 2019	June 15, 2022

On June 15, 2022, Genesys Cloud completed the Bridge platform decommission. The Bridge platform performed integrations between Genesys Cloud and customer systems or services. Genesys Cloud replaced the Bridge platform with cloud technology solutions that strengthen its cloud deployment and delivery model. The Bridge platform, consisting of Bridge services, Bridge server, and Bridge connectors, was removed from the Genesys Cloud platform. The corresponding Bridge platform documentation was removed from the Resource Center.

Bridge Platform component	Action	Deprecation date
Verint WFM RTA connector Verint WFM Historical connector	Customers can no longer open support cases for Verint WFM connector integration issues.	January 31, 2020
Active Directory connector Microsoft Exchange connector REST Dynamic connector SQL database connector Workday connector	Customers can no longer open support cases for Bridge connectors for Collaborate (data sync) integration issues.	July 1, 2020
Web services data dip connector	Customers can no longer open support cases for Web services data dip connector integration issues.	July 1, 2020
CIC data connector	Customers can no longer open support cases for CIC data connector integration issues.	October 31, 2020
Bridge server	Customers can no longer install new Bridge server instances or open support cases for Bridge server issues.	October 31, 2020
Bridge platform	Genesys begins to decommission the Bridge platform. Once the Bridge Platform is decommissioned and removed for all customers, Genesys will remove the Bridge platform documentation from the Resource Center.	January 1, 2021(Decommission start date) June 15, 2022 (Decommission completion date.

Important: The Bridge integrations will be replaced with comparable or similar functionality by the January 1, 2021 start decommission date. Each has a different migration platform.

FAQs

What does this mean?

Between the announcement date and the removal date for this feature, the Bridge integrations and the Bridge server will continue to function, but Genesys will no longer support them past their deprecation dates. We will continue to resolve any major breakage until the removal date.

Am I affected?

If you installed Genesys Cloud Bridge and use any of the Bridge integrations listed above, then you will be affected. To validate, view the installed Bridge connectors in the URL for the AWS region where your Genesys Cloud organization is located.

AWS Region	URL
US East (N. Virginia)	`https://login.mypurecloud.com/saml`
US East 2 (Ohio)	Not supported
US West (Oregon)	`https://login.usw2.pure.cloud/saml`
Canada (Canada Central)	`https://login.cac1.pure.cloud/saml`
EU (Frankfurt)	`https://login.mypurecloud.de/saml`
EU (Ireland)	`https://login.mypurecloud.ie/saml`
EU (London)	`https://login.euw2.pure.cloud/saml`
Asia Pacific (Mumbai)	Not supported
Asia Pacific (Seoul)	`https://login.apne2.pure.cloud/saml`
Asia Pacific (Sydney)	`https://login.mypurecloud.com.au/saml`
Asia Pacific (Tokyo)	`https://login.mypurecloud.jp/saml`

How can I prepare for the feature removal?

Each Bridge integration will have a different migration plan to provide comparable or similar functionality using alternative means. Some of the migration plans include the delivery of additional capabilities directly on the Genesys Cloud platform, while others may be delivered through open source or third-party applications, or through partner offerings available on the Genesys AppFoundry. Customers using the Bridge integrations will need to follow through with the migration plans for their specific integration. The migration plans will be made available through Genesys Customer Care, Genesys Professional Services, your Customer Success Manager, or your Genesys Cloud TAM.

What if I need help or have questions?

Contact MySupport, Genesys Professional Services, your Customer Success Manager, or your Genesys Cloud TAM.