Announced on Effective date
2019-01-10 2019-05-22

On May 22, 2019, Genesys will remove the classic Agent dashboard. We recently released new My Performance views for agents, accessible from Performance > Workspace > My Performance. The new views provide more capabilities for agents to track their performance, status, evaluations, and schedules. 

We will discontinue development and support of the Agent dashboard on January 10, 2019. You can still use the Agent dashboard until the end of life date on May 22, 2019.

Am I affected?

This deprecation affects you if you use or allow your agents to use the Agent dashboard to monitor their performance. 

    How can I prepare for this deprecation?

    Begin using the new My Performance views. If you already have access to the Agent dashboard, you automatically have access to the new My Performance views. 

    What if I need help or have questions?

    Contact My Support.