Delete a response

  • Responses > All > All permission

Notes:
  • You cannot undo the deletion of a response.
  • If you delete an SMS campaign template that is associated with a running campaign, Dialer stops the campaign. To run the campaign again, you must select a new template.
  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Click Libraries.
  5. Search or navigate to the library where the response belongs. 
  6. Click the View Responses arrow . The Responses tab appears.
  7. Search or navigate to the response that you want to delete.
  8. From the Actions column next to the response that you want to delete, click Delete Response .