The following permissions:

  • Responses > Library > View
  • Responses > Response > View

  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Do one of the following:
    • To view all canned responses, click Responses.
    • To view the canned responses in a particular library, under Libraries, click the library you want.
      The responses appear in the Responses tab.
Note: Genesys Cloud restricts library search results to 500 responses. If you receive a large number of libraries and responses, then refine your search terms for better results.

Filter responses by library

  1. Click Filter.
  2. Under Libraries, select a library to view responses belonging to that library and click Apply. To select multiple libraries, select the check box near the library names.
  3. (Optional) To clear any selected libraries, click next to the library name. Clear Filters removes all filters currently applied.