The following permissions:

  • Responses > Library > View
  • Responses > Response > View

  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Under Libraries, do one of the following:
    • To view all canned responses, click View All Responses.
    • To view the canned responses in a particular library, under Libraries, click the library you want.
      The responses appear on the right.