View responses
The following permissions:
- Responses > Library > View
- Responses > Response > View
- Click Admin.
- Under Contact Center, click Canned Responses.
- Do one of the following:
- To view all canned responses, click Responses.
- To view the canned responses in a particular library, under Libraries, click the library you want.
The responses appear in the Responses tab.
- Under Libraries, do one of the following:
-
- To view all canned responses, click View All Responses
- To view the canned responses in a particular library, under Libraries, click the library you want.
The responses appear on the right.
Filter responses by library
- Click Filter.
- Under Libraries, select a library to view responses belonging to that library and click Apply. To select multiple libraries, select the checkbox near the library names.
- (Optional) To clear any selected libraries, click next to the library name. Clear Filters will remove all filters currently applied.