Deactivate a secondary status
To prevent agents from using a secondary status, deactivate it. You can reactivate the status later if necessary.
- Admin role
- Presence:presencedefinition:Edit permission
Note: You can have up to 10 active secondary statuses for each primary status. Deactivated statuses are not included in this number.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click Status Management.
- Select the primary status.
- Next to the secondary status, click the delete button.
- Click Save.