Create a wallboard account


Prerequisites
  • Wallboard subscription
    Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
  • The Wallboard role should have these permissions:
      • Analytics>Conversation Aggregate>View permission
      • Analytics>Queue Observation>View permission
      • Analytics>Dashboard Configurations>View permission
      • Directory>User>View permission
      • Routing>Queue>View permission
      • Analytics>Dashboard Configurations>Edit permission
      • Analytics>Flow Observation>View permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full Genesys Cloud license.

  • A wallboard account has a reduced permission set compared with a Genesys Cloud user.
  • Using the wallboard account allows you to display a wallboard without requiring the use of a full Genesys Cloud license during the billing cycle. 
  • The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

  1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
  2. Assign the role Wallboard role to the new Wallboard User you created.
    Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full Genesys Cloud license.
  3. Create a dashboard.

After you have created the dashboard, you can log in to Genesys Cloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type USD CAD AUD EUR GBP YEN
Month to Month 18.00 19.80 23.40 14.40

12.60

2,160.00


Date Revision 
July 1, 2020 Article created.