Add a wallboard account to your subscription

Prerequisites
  • Any of the following Billing permissions:
    • Billing > All Permissions
    • Billing > Subscription > Add
    • Billing > Subscription > View 

If your Genesys Cloud subscription does not already include a wallboard account, you can add wallboard accounts to your subscription to access wallboard reports at reduced prices compared to the use of a full Genesys Cloud license.

To add Wallboard Accounts to your subscription:

  1. Click Admin.
  2. Under Account settings, click Genesys Add Ons.
  3. The Genesys Add Ons page appears.
    Note: If you are a Genesys Cloud partner or partner customer, clicking Genesys Add Ons prompts you to contact your sales representative.
  4. In the Wallboards tile, click Activate. The Activate dialog box appears.
  5. Select the I accept the Genesys Terms of Service check box.
  6. Click Activate.

While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, your new service is ready to use.

For more information, see Create a Wallboard Account.