Add a wallboard account to your subscription


One of the following permissions:

  • Billing > All permission


  • Billing > Subscription > Add and Billing > Subscription > View permissions

If your Genesys Cloud subscription does not already include a wallboard account, you can add wallboard accounts to your subscription to access wallboard reports at reduced prices compared to the use of a full Genesys Cloud license.

To add wallboard accounts to your subscription:

  1. Click Admin.
  2. Under Account settings, click Genesys Add Ons. The Genesys Add Ons page appears.
    Note: If you are a Genesys Cloud partner or partner customer and click Genesys Add Ons, you receive a message, directing you to contact your sales representative.
  3. In the Wallboards tile, click Activate. The Activate dialog box appears.
  4. Select the I accept the Genesys Terms of Service check box.
  5. Click Activate.

While Genesys Cloud sets up your service and updates your billing, a progress spinner appears. When the process completes, your new service is ready to use.

For more information, see Create a Wallboard Account.