Series: Set up screen share

Configure Genesys Cloud for screen share

Ensure that agents have the acdscreenshare > session > view permission.
Set up queues and utilization for screen share.

For more information about utilization best practices for screen share, see Screen share best practices.

Next Suggested Article: Prepare your network for screen share

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.