Series: Add schedules and configure IVR routing

Configure flow routing

  1. To use time-based routing, do the following:
    1. In the Call Flow Routing area, select the Use time based routing to call flow button.
    2. Click the arrow at the end of the Schedule Group drop-down list, type the first few letters of the schedule group to associate to the configuration, and select it from the list.
    3. Click the arrow at the end of the Open Hours Call Flow drop-down list, type the first few letters of the published call flow to associate to the configuration's open hours, and select it from the list.
    4. Click the arrow at the end of the Closed Hours Call Flow drop-down list, type the first few letters of the published call flow to associate to the configuration's closed hours, and select it from the list.
  2. To always route to a single call flow, do the following:
    1. Select the Always route to call flow button.
    2. Click the arrow at the end of the Call Flow drop-down list and choose the designated call flow users enter when they dial the associated number or numbers.
  3. Click Save Configuration. A message appears, indicating that your entry was saved. Your entry may take a few minutes to appear in search results.  

Note: Only call flows previously published in Architect appear in this list. You cannot associate an IVR configuration with an unpublished call flow.


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