Configure flow routing
- To use time-based routing, do the following:
- In the Call Flow Routing area, select the Use time based routing to call flow button.
- Click the arrow at the end of the Schedule Group drop-down list, type the first few letters of the schedule group to associate to the configuration, and select it from the list.
- Click the arrow at the end of the Open Hours Call Flow drop-down list, type the first few letters of the published call flow to associate to the configuration's open hours, and select it from the list.
- Click the arrow at the end of the Closed Hours Call Flow drop-down list, type the first few letters of the published call flow to associate to the configuration's closed hours, and select it from the list.
- To always route to a single call flow, do the following:
- Select the Always route to call flow button.
- Click the arrow at the end of the Call Flow drop-down list and choose the designated call flow users enter when they dial the associated number or numbers.
- Click Save Configuration. A message appears, indicating that your entry was saved. Your entry may take a few minutes to appear in search results.
Note: Only call flows previously published in Architect appear in this list. You cannot associate an IVR configuration with an unpublished call flow.