Configure flow routing

1. To use time-based routing, do the following:
   1. Under When is this call route open?, select the Schedule-based group routing option.
   2. Click the Select a schedule group list, type the first few letters of the schedule group to associate to the configuration, and select it from the list.
   3. Under What call flows should be used?, click the Open list, type the first few letters of the published call flow to associate to the configuration's open hours, and select it from the list.
   4. Under the Closed Hours Call Flow list, type the first few letters of the published call flow to associate to the configuration's closed hours, and select it from the list.
2. To always route to a single call flow, do the following:
   1. Under When is this call route open?, ensure that the Always option is disabled.
   2. Under What call flow should be used?, click the Route to list, and select an open call flow. 
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