Configure a Plantronics headset

PureCloud WebRTC supports the built-in call controls on Plantronics headsets that use the Plantronics Hub software. This feature enables you to use the controls on the headset to perform basic call operations.*

  • Answer call
  • Hang up a call
  • Put a call on hold
  • Remove a call from hold.
  • Mute a call
  • Unmute a call

*Available call controls depend upon the capabilities of your particular Plantronics headset model. For example, not all headsets have a hold button.

To use the built-in call controls on a Plantronics headset, you must have a WebRTC phone assigned to you. (See Assign a default phone.) Use Plantronics headsets in the PureCloud desktop app or when running PureCloud from a supported web browser.

Note: You must have the Plantronics Hub software installed on your computer. For more information, see Plantronics Support (

Set up the headset

After you install the Plantronics Hub software on your computer, you can set up the headset.

  1. From the sidebar, click the Calls icon. The Calls panel opens.
  2. From the Calls panel, click the Settings icon to open the Phone Settings panel. In the Audio Controls – Profile Name box, a Use Computer settings message appears.
  3. Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).
  4. When PureCloud prompts you to create a device profile, click Yes
  5. Verify that your headset appears as the default selection in the microphone and speaker boxes.
  6. In the Audio Controls  – Profile Name box, enter a name.
  7. Click Save. Below the Audio Controls – Profile Name box, a Headset Software – Running message appears.


You can now use the call controls built into your Plantronics headset. In the future, PureCloud automatically loads your headset profile as long as your headset is connected to your computer’s USB port.

Reconnect headset

If after you create a device profile, you disconnect your headset, PureCloud prompts you to use the existing profile the next time you connect the headset to your computer’s USB port.

Edit the device profile

To edit your device profile, next to the Profile Name box click the Edit Profile icon.