Conduct user acceptance testing (UAT)

Perform all of the following user acceptance tests (UATs) that apply before going live with a Genesys Cloud organization.

  • External call from a Polycom phone
  • External call from a WebRTC phone
  • External call from a remote phone
  • Internal call from a Polycom phone
  • Internal call from a WebRTC phone
  • Internal call from a remote phone
  • Incoming DID calls (all DIDs)
  • Incoming IVR calls (all numbers)
  • Incoming ACD calls (all queues)
  • Callback logic
  • Transfer after X time logic
  • Wrap-up codes
  • Blind transfers from UI
  • Consult transfers from the UI
  • Blind transfers from a Polycom phone
  • Consult transfers from a Polycom phone
  • Test dialer campaigns
  • Test scripts
  • Test video calls
  • Test screenshare
  • Test reporting
  • Test directory dial
  • Test directory transfer
  • Test voicemail
  • Test call coaching/listen in
  • Test Salesforce integration
  • Test call recordings retention/deletion
  • Test extension dialing
  • Test inbound and outbound faxing