Use this bandwidth calculator to estimate the network bandwidth necessary to support PureCloud services. Information generated by this calculator provides general guidance and could vary from your actual usage patterns.
To use the calculator, enter the following information:
- Site Name: A name for your company locations that will support users or components.
- Core Site: Denotes if the site will support Edge appliances for voice processing services.
- Concurrent Calls: The maximum concurrent phone calls, both external and internal, originating or quitting at the specified site that you want to support.
- % Calls to PSTN: The percentage of your concurrent calls that you expect to originate or quit on the Public Switched Telephone Network (PSTN).
- % Calls Recording: The percentage of your concurrent calls that you plan to record, either ad-hoc or rules-based call recording.
To add a new site row, select Add site. Once you complete all of the information for each site, select Calculate to generate a detailed report with our best guidance on your bandwidth needs.
- In the first row, enter PureCloud Voice as the Site Name, select Yes in the Core Site field, and then enter 0 in the Concurrent Calls field.
- Select Add site, enter the customer site name, select No in the corresponding Core Site field, and then specify the expected number of Concurrent Calls.
- Add more customer site rows, as applicable.
- Enter 100% in the % Calls to PSTN field.
- Enter 0% in the % Calls Recording field.
- Select Calculate.
The bandwidth calculations display PureCloud Voice’s recommendation for the amount of Internet bandwidth the customer sites require to support the defined number of concurrent calls.
Call capacity for Edge models and utilization guidelines
We provide these numbers as general guidelines. Your organization may experience different usage patterns based on your business.
Concurrent call capacity for Edge models
Concurrent calls guidelines
If you do not have any information on your concurrent usage, you can use the following industry best practice:
- Contact center agents are on the phone 100% of their work day.
- Business users are on the phone 25% of their work day.
Calls to PSTN guidelines
If you do not have any information on your calls to the PSTN, you can use the following industry best practice:
Contact center agents typically place or receive 100% of their calls using the PSTN.
Business users typically originate or quit calls using the PSTN 10% – 25% of their workday.