Ask for Intent action

Feature coming soon

Intents describe a goal or task that a user wants to do, such as tracking their package or booking a cab. In a bot, the Ask Intent Action prompts the user to provide an intent. Configure your bot intents from the Natural Language Understanding menu. For more information, see Intents overview.

Access the Ask for Intent action from the bot flow’s Ask menu in the Architect toolbox.

Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.
Question Here, ask callers or chat recipients what they would like to do. In call flows, the question you enter hear plays verbally to the caller. In chat flows, this question appears in text.
No Input

For a no input invalid response, add a phrase to play back to the caller or chat recipient. For example, “Do you want to find a branch nearby?”

Before playing this response, No Input handling first plays the flow’s No Inputs Apology response. Configure the No Inputs Apology response under Settings > User Input > No Inputs Detected > No Input Apology

No Match

For a no match invalid response, add a phrase to play back to the caller or chat recipient. For example, “Tell me again what you would like to do.”

Before playing this response, No Match handling first plays the flow’s No Match Apology response. Configure the No Match Apology response under Settings > User Input > No Matches Detected > No Match Apology

Paths

The default outputs appear. These outputs are the caller’s or chat recipient’s intents, and if a knowledge base is configured, knowledge output. For example, “Check Account Balance,” “Find a Branch,” and “Knowledge.” 

Note: You can turn intents and knowledge on and off for each Ask for Intent action. If you turn an intent or knowledge off, the flows configured for this path are hidden, not deleted.

Add Intent

Add another intent to the bot task.