Ask for Intent action
Intents describe a goal or task that a user wants to do, such as tracking their package or booking a cab. In a bot, the Ask Intent Action prompts the user to provide an intent. Configure your bot intents from the Natural Language Understanding menu. For more information, see Intents overview.
Access the Ask for Intent action from the bot flow’s Ask menu in the Architect toolbox.
|Name field||Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure.|
|Question||Here, ask callers or chat recipients what they would like to do. In call flows, the question you enter hear plays verbally to the caller. In chat flows, this question appears in text.|
For a no input invalid response, add a phrase to play back to the caller or chat recipient. For example, “Do you want to find a branch nearby?”
Before playing this response, No Input handling first plays the flow’s No Inputs Apology response. Configure the No Inputs Apology response under Settings > User Input > No Inputs Detected > No Input Apology.
For a no match invalid response, add a phrase to play back to the caller or chat recipient. For example, “Tell me again what you would like to do.”
Before playing this response, No Match handling first plays the flow’s No Match Apology response. Configure the No Match Apology response under Settings > User Input > No Matches Detected > No Match Apology.
Note: If you disable a path, the flows configured for that output path are hidden, not deleted.