Ask for Yes/No action
Use this action for questions that require a “yes” or “no” answer from the customer. For example, the bot might ask, “Do you want to book an appointment?” This action provides the user the opportunity to answer accordingly; either yes or no. Use this action at any point in your flow. Alternatively, you can add it as a child of an associated parent Ask for Intent action.
Access the Ask for Yes/No action from the bot flow’s Ask menu in the Architect toolbox.
| Name | Description |
|---|---|
| Name field | Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the flow structure. |
| Question |
Here, ask recipients what they would like to do. For example, “Do you want to proceed?” In call flows, the question you enter hear plays verbally to the caller. In chat and message flows, this question appears in text. |
| No Input |
For a no input invalid response, add a phrase to play back to the recipient. For example, “Say yes if you want to proceed, or say no if you do not want to proceed.” Before playing this response, No Input handling first plays the flow’s No Inputs Apology response. Configure the No Inputs Apology response under Settings > User Input > No Inputs Detected > No Input Apology. |
| No Match |
For a no match invalid response, add a phrase to play back to the recipient. For example, “Please say yes or no. Do you want to proceed?” Before playing this response, No Match handling first plays the flow’s No Match Apology response. Configure the No Match Apology response under Settings > User Input > No Matches Detected > No Match Apology. |