Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows pricing overview

  • Dialog Engine Bot Flows: Genesys Cloud CX 1 (available as a stand alone product or part of the Genesys Cloud AI Experience)
  • Digital Bot Flows: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 4 license

Genesys Cloud subscribers can add Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows, the Genesys native bot flow building tools in Architect, to their subscription. Charges for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows vary, depending on whether the bot conversation takes place on a voice or digital channel.

  • Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs. Genesys meters sessions in 15-second increments, and rounds the total to the nearest minute at the end of the billing cycle.
  • Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

To request to add Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows to your subscription, contact your Customer Success Manager or sales representative.

For digital flows, the following example describes a bot conversation that consists of three dialog turns, and the result is a charge for one session:

Turn Request/Response pair
Dialog turn 1
  • Customer says, “Hi.”
  • Bot replies, “Hello, how can I help?”
Dialog turn 2
  • Customer says, “I want to check my balance.”
  • Bot replies, “OK, what’s your account number?”
Dialog turn 3
  • Customer says, “59865848.”
  • Bot replies, “Your balance is $100.”

Token pricing

For information about token metering and pricing, see AI Experience tokens metering and pricing. 

Notes:
  • Customers who do not deploy Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows do not incur charges for Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows minutes or sessions.
  • If you have questions about how to add Genesys Dialog Engine Bot Flows or Genesys Digital Bot Flows to your subscription, contact your designated Customer Success Manager.
  • For more information about volume discounts, contact your designated Customer Success Manager.
  • For more information about creating bot flows in Architect, see About Genesys Dialog Engine Bot Flows and About Genesys Digital Bot Flows.

Modified date
(YYYY-MM-DD)		 Revision
2025-03-28

Removed pricing information and added link to AI Experience tokens metering and pricing.
2022-09-02

Removed “Using Genesys Architect to author and test bots does not incur a charge” content.
2022-08-30

Added Genesys Digital Bot Flows to this article.
2020-07-01

Article created.