Genesys Dialog Engine Bot Flows pricing

Prerequisites

  • Genesys Cloud 1, Genesys Cloud 2, or Genesys Cloud 3 license

Genesys Cloud subscribers can add Genesys Dialog Engine Bot Flows , the Genesys native bot flow building tool in Architect, to their subscription. Charges for Genesys Dialog Engine Bot Flows vary, depending on whether the bot conversation takes place on a voice or digital channel.

  • Genesys charges conversations on the voice channel per each minute that the Genesys Dialog Engine Bot Flow runs, in 15-second increments.
  • Genesys charges conversations on digital (chat and messaging channels) per session. Each session includes up to eight dialog turns, or request response pairs, in the bot conversation. If the bot conversation contains more than eight turns, Genesys charges an extra session for every further group of eight turns.

To request to add Genesys Dialog Engine Bot Flows to your subscription, contact your Customer Success Manager or sales representative.

For digital flows, the following example describes a bot conversation that consists of three dialog turns, and the result is a charge for one session:

Turn Request/Response pair
Dialog turn 1
  • Customer says, “Hi.”
  • Bot replies, “Hello, how can I help?”
Dialog turn 2
  • Customer says, “I want to check my balance.”
  • Bot replies, “OK, what’s your account number?”
Dialog turn 3
  • Customer says, “59865848.”
  • Bot replies, “Your balance is $100.”

Genesys Dialog Engine Bot Flows voice (per minute) pricing

USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.06 0.066 0.078 0.084 0.042 0.048 0.18 7.2 0.852

Genesys Dialog Engine Bot Flows digital (per session) pricing

USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.02 0.022 0.026 0.028 0.014 0.016 0.06 2.4 0.284
Notes:
  • Customers who do not deploy Genesys Dialog Engine Bot Flows do not incur charges for Genesys Dialog Engine Bot Flows minutes or sessions.
  • Using Genesys Architect to author and test bots does not incur a charge.
  • If you have questions about how to add Genesys Dialog Engine to your subscription, contact your designated Customer Success Manager.
  • For more information about volume discounts, contact your designated Customer Success Manager.
  • For more information about creating bot flows in Architect, see About Genesys Dialog Engine Bot Flows.

Date Revision
March 16, 2022 Removed “Using Genesys Architect to author and test bots does not incur a charge” content.
July 1, 2020 Article created.