Architect built-in variables

Built-in variables provide information about things the system tracks automatically, such as the caller’s phone number, or the contact list associated with an outbound flow. This article lists the default system variables built into Architect for each type of flow. You can also access descriptions in the embedded Function and Operator help.

Architect contains various system-scoped variables that begin with Min or Max. These variables hold the minimum and maximum value allowed for certain data types and are similar to constants in many programming languages. In Architect, they are built-in and read-only system variables. For example, the System.MinDateTime variable holds the minimum allowed value of a DateTime data type, which is January 1st, 1800 at 12:00:00 a.m.

Name	Type	Collection?	Read Only?	Description
Call.Ani	String	No	Yes	The caller’s origination phone number for the active call (Automatic Number Identification).
Call.CalledAddress	String	No	Yes	The called address that caused the caller to enter this flow. For a new inbound call, this value is the same as Call.CalledAddressOriginal, but changes for a flow entered by a transfer, for example.*
Call.CalledAddressOriginal	String	No	Yes	The called address received when the call first entered the system; typically the phone number dialed by the caller to reach the system. For a specified call, this value never changes.*
Call.ConversationID	String	No	Yes	The conversation identifier for the active call.
Call.ExternalTag	String	No	Yes	The external tag for the active call.
Call.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction. Note: Within call flows, construct comparisons with IETF language tag string values in a case-insensitive manner.
Call.RemoteName	String	No	Yes	Remote name for the active call.
Call.UUIData	String	No	Yes	Reflects the user-to-user call information (UUI) set on the call. Note: When you transfer a call from flow to flow, or when the flow disconnects, the variable value does not automatically follow to the next flow.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow is running in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Interaction.ID	String	No	Yes	The IVR participant's communication ID (or Edge session ID).
Menu.LastCollectionNoInput	Boolean	No	Yes	The last menu invocation result was a No Input.
Menu.LastCollectionNoMatch	Boolean	No	Yes	Returns whether or not the customer or external participant input did not match a menu choice. At runtime, this variable returns a NOT_SET Boolean if the flow execution has not yet solicited a menu choice.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Regions	Enum	No	Yes	Properties that have information made available as subproperties, such as dialing code and country code.
System.Currencies	Enum	No	Yes	A list of available currencies in Architect and information about the currencies made available as subproperties, such as ISO 4217 currency code.
System.Languages	Enum	No	Yes	A list of IETF language tags in Architect. Note: Like Interaction.Language, when accessing the tag property in flows to obtain the IETF language tag string value, construct comparisons to that value in a case-insensitive manner.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.

*Note: Various actions cause a call to enter a flow, including, but not limited to:

An inbound call arrives.
A call transfers to a flow by another flow.
A call transfers to a flow by a user.

Each flow makes available to the flow author two "called address" variables. Consumers typically see these addresses as phone numbers, but they can contain other identifies like a SIP address used for voice conversations over the Internet.

Name	Type	Collection?	Read Only?	Description
Call.Campaign	Campaign	No	Yes	The campaign for this flow.
Call.Campaign.id	Campaign	No	Yes	The campaign identifier.
Call.ContactList	ContactList	No	Yes	The contact list for this flow.
Call.ContactList.id	ContactList	No	Yes	The contact list identifier
Flow.WrapupCode	WrapupCode	No	Yes	The flow wrapup Code.
Call.Contact	Contact	No	Yes	The contact that connects to the flow.
Call.ContactId	Contact	No	Yes	The ID of the contact that connects to this flow.
Call.UUIData	String	No	Yes	Reflects the user-to-user call information (UUI) set on the call. Note: When you transfer a call from flow to flow, or when the flow disconnects, the variable value does not automatically follow to the next flow.

Name	Type	Collection?	Read Only?	Description
Flow.HoldPrompt	Prompt	No	Yes	The default hold prompt audio file for the flow.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow is running in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Call.Ani	String	No	Yes	The caller’s origination phone number for the active call (Automatic Number Identification).
Call.ACDSkills	Skill	Yes	Yes	This variable holds the ACD skills for the interaction.
Call.CalledAddress	String	No	Yes	The called address that caused the caller to enter this flow. For a new inbound call, this value is the same as Call.CalledAddressOriginal, but changes for a flow entered by a transfer, for example.*
Call.CalledAddressOriginal	String	No	Yes	The called address received when the call first entered the system; typically the phone number dialed by the caller to reach the system. For a specified call, this value never changes.*
Call.ConversationID	String	No	Yes	The conversation identifier for the active call.
Call.CurrentQueue	Queue	No	Yes	The current queue associated with the call.
Call.EstimatedWaitTime	Duration	No	Yes	The current queue's estimated wait time for the call. Note: If Architect encounters a problem retrieving the estimated wait time, the value could be a NOT_SET duration or NOT_SET integer. Also, if zero agents exist in the queue, the system returns a NOT_SET result for this value.
Call.ExternalTag	String	No	Yes	The external tag for the active call.
Call.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction. Note: Within call flows, construct comparisons with IETF language tag string values in a case-insensitive manner.
Call.LanguageSkill	String	No	Yes	This variable holds the current language skill of the conversation.
Call.PositionInQueue	Integer	No	Yes	The call's current position in the queue. Note: If Architect encounters a problem retrieving the position in queue, the value could be either a NOT_SET duration or NOT_SET integer.
Call.Priority	Integer	No	Yes	This variable holds the current priority of the conversation. The priority value will be greater than or equal to -25,000,000 and less than or equal to 25,000,000. If the priority cannot be determined, this returns a NOT_SET integer.
Call.RemoteName	String	No	Yes	Remote name for the active call.
Call.UUIData	String	No	Yes	Reflects the user-to-user call information (UUI) set on the call. Note: When you transfer a call from flow to flow, or when the flow disconnects, the variable value does not automatically follow to the next flow.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Regions	Enum	No	Yes	Properties that have information made available as subproperties, such as dialing code and country code.
System.Currencies	Enum	No	Yes	A list of available currencies in Architect and information about the currencies made available as subproperties, such as ISO 4217 currency code.
System.Languages	Enum	No	Yes	A list of IETF language tags in Architect. Note: Like Interaction.Language, when accessing the tag property in flows to obtain the IETF language tag string value, construct comparisons to that value in a case-insensitive manner.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.

Name	Type	Collection?	Read Only?	Description
Email.Campaign	Campaign	No	Yes	The campaign for this email flow.
Email.ContactList	Contact	No	Yes	The contact that connects to the email flow.
Email.ContactID	Contact	No	Yes	The ID of the contact that connects to the flow.
Email.ConversationID	String	No	Yes	The identifier of the active email interaction.
Email.ExternalTag	String	No	Yes	The external tag for the active call.
Email.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction.
Email.LanguageSkill	String	No	Yes	The language skill associated with the active email.
Email.Message	Email	No	Yes	The content of the email body.
Email.Message.autoGenerate	Boolean	No	Yes	Whether the email was generated automatically; for example, an out-of-office reply.
Email.Message.attachments	Collection	Yes	Yes	The collection of email attachments on this email.
Email.Message.bcc	Collection	Yes	Yes	The collection of email addresses specified in the email's bcc (blind carbon copy) list.
Email.Message.body	String	No	Yes	The email body as plain text.
Email.Message.cc	Collection	Yes	Yes	The collection of email addresses specified in the email's cc (carbon copy) list.
Email.Message.dateTimeUtc	DateTime	No	Yes	The Coordinated Universal Time (UTC) datetime for the email.
Email.Message.direction	String	No	Yes	The email direction (inbound, outbound, or unknown).
Email.Message.from	String	No	Yes	The email "from" address. Retrieve the email address from it by using .id. Retrieve the name from it by using .name.
Email.Message.htmlBody	String	No	Yes	The email body as HTML.
Email.Message.id	String	No	Yes	A unique identifier for the email.
Email.Message.replyTo	String	No	Yes	The raw address to which to route replies to this email.
Email.Message.route	Contact	No	Yes	The email address of the email rout that receives this email. If not received by an email route, this is NOT_SET.
Email.Message.route.id	String	No	Yes	The full email address ID.
email.message.route.name	String	No	Yes	The friendly name for the email address.
Email.Message.spam	Boolean	No	Yes	Whether or not the email was marked as spam.
Email.Message.subject	String	No	Yes	The email subject.
Email.Message.to	Collection	Yes	Yes	The collection of email addresses specified in the email's "to" list.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).

Name	Type	Collection?	Read Only?	Description
Call.Ani	String	No	Yes	The caller’s origination phone number for the active call (Automatic Number Identification).
Call.CalledAddress	String	No	Yes	The called address that caused the caller to enter this flow. For a new inbound call, this value is the same as Call.CalledAddressOriginal, but changes for a flow entered by a transfer, for example.*
Call.CalledAddressOriginal	String	No	Yes	The called address received when the call first entered the system; typically the phone number dialed by the caller to reach the system. For a specified call, this value never changes.*
Call.ConversationID	String	No	Yes	The conversation identifier for the active call.
Call.ExternalTag	String	No	Yes	The external tag for the active call.
Call.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction. Note: Within call flows, construct comparisons with IETF language tag string values in a case-insensitive manner.
Call.RemoteName	String	No	Yes	Remote name for the active call.
Flow.InvocationData	String	No	Yes	The invocation data supplied when the flow starts.
Menu.LastCollectionNoInput	Boolean	No	Yes	The last menu invocation result was a No Input.
Menu.LastCollectionNoMatch	Boolean	No	Yes	Returns whether or not the customer or external participant input did not match a menu choice. At runtime, this variable returns a NOT_SET Boolean if the flow execution has not yet solicited a menu choice.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Regions	Enum	No	Yes	Properties that have information made available as subproperties, such as dialing code and country code.
System.Currencies	Enum	No	Yes	A list of available currencies in Architect and information about the currencies made available as subproperties, such as ISO 4217 currency code.
System.Languages	Enum	No	Yes	A list of IETF language tags in Architect. Note: Like Interaction.Language, when accessing the tag property in flows to obtain the IETF language tag string value, construct comparisons to that value in a case-insensitive manner.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.

Name	Type	Collection?	Read Only?	Description
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Message.Campaign	Campaign	No	Yes	The campaign for the flow.
Message.ContactID	String	No	Yes	The ID of the contact that connects to this flow.
Message.ContactList	ContactList	No	Yes	The contact list for this flow.
Message.ConversationID	String	No	Yes	The conversation identifier for the active message.
Message.ExternalTag	String	No	Yes	The external tag for the active call.
Message.IsAuthenticated	Boolean	No	Yes	Returns a value that indicates whether the message is authenticated. True if the authentication was requested for the message when it enters the queue; otherwise, false.
Message.IsNewConversation	Boolean	No	Yes	Indicates whether the message is in a new conversation.
Message.JourneyContext	Journey context	No	Yes	The journey context associated with this message. If no journey context is available, NOT_SET is returned.
Message.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction.
Message.Message	ShortMessage	No	Yes	The message associated with the inbound message flow. You can access properties from this variable to get information about the message.
Message.Message.attachments	Collection	Yes	Yes	The collection of attachments on this message.
Message.Message.body	String	No	Yes	The body content of the message.
Message.Message.bodyType	String	No	Yes	The message body type. For example, text, HTML, or RTF.
Message.Message.dateTimeUtc	DateTime	No	Yes	The UTC datetime for the message.
Message.Message.id	String	No	Yes	A unique identifier for the message.
Message.Message.stickers	Object	Yes	Yes	The collection of MessageSticker objects associated with this message.
Message.Message.senderAddress	Object	No	Yes	The address of the message sender.
Message.Message.senderAddressInfo	Object	No	Yes	The message sender's address information.
Message.Message.senderAddressInfo.addressDisplayable	String	No	Yes	A displayable version of the contact address. Example: (317) 555-1212
Message.Message.senderAddressInfo.addressNormalized	String	No	Yes	The contact address after internal processing completes. Example: +13175551212
Message.Message.senderAddressInfo.addressRaw	String	No	Yes	The contact address as supplied directly by the underlying message system. Example: 5551212
Message.Message.senderAddressInfo.email	String	No	Yes	The email address of the message sender. This email address is supplied by the specific messaging provider. If an email address is not available, the system returns NOT_SET.
Message.Message.senderAddressInfo.name	String	No		A contact name as supported by the underlying messaging system; for example, a Twitter handle or a Facebook name.
Message.Message.targetAddresses	Collection	Yes	Yes	The collection of addresses for the message targets.
Message.Message.targetAddressesInfo	Collection	Yes	Yes	The collection of MessageAddressInfo objects for the message targets.
Message.Message.type	String	No	Yes	The message type. For example, SMS, Facebook, Twitter, and Line.

Name	Type	Collection?	Read Only?	Description
Menu.LastCollectionNoInput	String	No	Yes	Returns whether or not there was no user input detected when handling the last menu or sub-menu configured on the flow. At flow runtime, returns a NOT_SET Boolean if the execution has not yet solicited any user input menu choice.
Menu.LastCollectionNoMatch	String	No	Yes	Returns whether or not a caller input did not match a menu choice. At flow runtime, returns a NOT_SET Boolean if the execution has not yet solicited any user input menu choice.
Voicemail.DebugEntityType	String	No	Yes	When executing the flow following a debug publish, this variable contains the entity type being debugged or tested. This variable is ignored for normal (non-debug) executions.
Voicemail.DebugGroup	String	No	Yes	When executing the flow following a debug publish and the Voicemail.DebugEntityType is "Group," this variable contains the group being debugged or tested. This variable is ignored for normal (non-debug) executions, and debug executions where Voicemail.DebugEntityType is not "Group..
Voicemail.DebugQueue	String	No	Yes	When executing the flow following a debug publish, and the Voicemail.DebugEntityType is "Queue," this variable contains the queue being debugged or tested. This variable is ignored for normal (non-debug) executions, and debug executions where Voicemail.DebugEntityType is not "Queue."
Voicemail.DebugUser	String	No	Yes	When executing the flow following a debug publish, and the Voicemail.DebugEntityType is "User," this variable contains the user being debugged or tested. This variable is ignored for normal (non-debug) executions, and debug executions where Voicemail.DebugEntityType is not "User."
Voicemail.Enabled	Boolean	No	Yes	True if voicemail is enabled for the target entity.
Voicemail.EntityName	String	No	Yes	The textual name of the target entity.
Voicemail.EntityNameAudio	String	No	Yes	The target entity's custom name audio, as recorded in the Telephony User Interface (TUI). Recording a name is optional, so this variable may be NOT_SET.
Voicemail.EntityGreetingAudio	String	No	Yes	The target entity's custom greeting audio, as recorded in the Telephony User Interface (TUI). Recording a greeting is optional, so this variable may be NOT_SET. Note: If a greeting is recorded, it plays as is, with no other prompting.
Voicemail.EntityType	Integer	No	Yes	The type of the target entity. The possible values are NOT_SET (if the target entity could not be determined), "group," "queue," and "user." Note: The group, queue, and user types are lower-case.
Voicemail.Group	String	No	Yes	The target Group object, when Voicemail.EntityType is "group;" otherwise, it will be NOT_SET.
Voicemail.Queue	String	No	Yes	The target Queue object, when Voicemail.EntityType is "queue;" otherwise, it will be NOT_SET.
Voicemail.User	String	No	Yes	The target User object, when Voicemail.EntityType is "user;" otherwise, it will be NOT_SET.
Voicemail.VoicemailSnippet	String	No	Yes	The snippet containing the collected message from the caller, or NOT_SET if no message was collected.

Name	Type	Collection?	Read Only?	Description
Survey.ConversationEndDateTimeUtc	DateTime	No	Yes	The ending DateTime for the conversation associated with this survey invite.
Survey.ConversationID	String	No	Yes	The identifier of the completed conversation associated with this survey invite.
Survey.ConversationStartDateTimeUtc	DateTime	No	Yes	The starting DateTime for the conversation associated with this survey invite.
Survey.ConversationType	String	No	Yes	The conversation type associated with this survey invite. Valid values are call, callback, chat, co-browse, email, or screeenShare. Use unknown for anything other than the previous conversation types.
Survey.CustomerAddress	String	No	Yes	The address for the customer associated with this survey invite.
Survey.CustomerContact	ExternalContact	No	Yes	The external contact for the customer associated with this survey invite. If no customer contact exists, the value is NOT_SET.
Survey.CustomerContact.address	String	No	Yes	The address of the customer contact associated with this survey invite.
Survey.CustomerContact.address.address	String	No	Yes	The first address line of the customer contact associated with this survey invite.
Survey.CustomerContact.address.address2	String	No	Yes	The first address line of the customer contact associated with this survey invite.
Survey.CustomerContact.address.city	String	No	Yes	The city field of the customer contact address.
Survey.CustomerContact.address.countryCode	String	No	Yes	The country code field of the customer contact address.
Survey.CustomerContact.address.postalCode	String	No	Yes	The postal code field of the customer contact address.
Survey.CustomerContact.address.state	String	No	Yes	The state field of the customer contact address.
Survey.Url	String	No	Yes	The URL that links to the survey.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow is running in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.

Name	Type	Collection?	Read Only?	Description
Chat.ConversationID	String	No	Yes	The identifier of the completed conversation associated with this chat message.
Chat.Guest	String	No	Yes	The guest associated with the chat message.
Chat.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction.
Chat.JourneyContext	String	No	Yes	The journey context associated with this chat.
Chat.JourneyContext.customer	String	No	Yes	The customer associated with the journey.
Chat.JourneyContext.customer.id	String	No	Yes	A unique identifier for the customer journey.
Chat.JourneyContext.customer.idType	Integer	No	Yes	The identification type of the customer journey.
Chat.JourneyContext.customerSession	String	No	Yes	The customer session associated with the customer journey.
Chat.JourneyContext.customerSession.id	String	No	Yes	A unique identifier for the customer journey session.
Chat.JourneyContext.customerSession.type	String	No	Yes	The identification type of the customer journey session.
Chat.JourneyContext.triggeringAction	String	No	Yes	The action that triggered the journey.
Chat.JourneyContext.triggeringAction.id	String	No	Yes	A unique identifier for the triggered journey.
Chat.JourneyContext.triggeringAction.actionMap	String	No	Yes	The action map associated with the journey action.
Chat.JourneyContext.triggeringAction.actionMap.id	String	No	Yes	A unique identifier for the journey action map.
Chat.JourneyContext.triggeringAction.actionMap.version	Integer	No	Yes	The journey action map version.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).

Name	Type	Collection?	Read Only?	Description
Workflow.Language	String	No	Yes	The lowercase IETF language tag for the language in which the flow is currently running.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow is running in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.

Name	Type	Collection?	Read Only?	Description
Flow.IsTest	Boolean	No	Yes	Indicates whether or not the flow is running in debug mode.
Flow.StartDateTimeUtc	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Session.ActiveIntent	String	No	Yes	The currently active intent for the session.
Session.ChannelType	String	No	Yes	The channel type of the conversation associated with this bot flow instance. Valid values are "call," "chat," or "messaging."
Session.ConversationID		No	Yes	The ID of the conversation associated with this bot flow instance.
Session.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction. Note: Within bot flows, construct comparisons with IETF language tag string values in a case-insensitive manner.
Session.LastCollectionConfidence	Decimal	No	Yes	The participant's most recent utterance confidence in an Ask for action, excluding those for built-in confirmation or disambiguation questions. If no such utterance exists, then this is a NOT_SET decimal. Note: This variable applies specifically to automatic speech recognition (ASR) confidence, not natural language understanding (NLU) confidence.
Session.LastCollectionUtterance	String	No	Yes	The participant's most recent utterance in an Ask for action, excluding those for built-in confirmation or disambiguation questions. If no such utterance exists, then this is a NOT_SET string.
Session.LastCompletedIntent	String	No	Yes	The name of the intent that was active in the most recently completed Ask for Intent action. If no such action has completed yet, then this is a NOT_SET string.
Session.LastKnowledgeAnswer	String	No	Yes	The answer wording of the last Knowledge question whose answer appears to the participant.
Session.LastKnowledgeQuestion	String	No	Yes	The question wording of the last knowledge question whose answer appears to the participant.
Session.Source	String	No	Yes	The type of application or mechanism that the end user employs to communicate with the bot.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDate	Date	No	Yes	Holds the maximum value allowed for a Date, which is December 31st, 2200 ("2200-12-31").
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).

Name	Type	Collection?	Read Only?	Description
Flow.IsTest	Boolean	No	Yes	Indicates whether or not the flow is running in debug mode.
Flow.StartDateTimeUtc	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Form.FullSurvey	SurveyForm	No	Yes	The survey form associated with the voice survey flow.
Form.QuestionGroup{x}	SurveyQuestionGroup	No	Yes	The specific {x} question group in the survey form associated with the voice survey flow.
Form.Group{x}_Question{y}	SurveyQuestion	No	Yes	The specific {y} question in the specific {x} question group in the survey form associated with the voice survey flow.
Session.ChannelType	String	No	Yes	The channel type of the conversation associated with the voice survey flow instance. It has one valid value: 'call'.
Session.ConversationId	String	No	Yes	The ID of the conversation associated with the voice survey flow instance.
Session.InvocationData	String	No	Yes	The invocation data that the Set Post-Flow action provides for the voice survey flow it launches. If no invocation data is available, this returns a `NOT_SET` JSON value.
Session.Language	String	No	Yes	The lowercase IETF language tag for the language in which the flow is currently running. If there is no current flow language, this returns a `NOT_SET` string.
Session.LastCollectionConfidence	Decimal	No	Yes	The participant's most recent utterance confidence in an Ask Survey Question action, Ask for Slot action or Ask for Yes/No action, excluding those for built-in confirmation or disambiguation questions. If no such utterance exists, then this is a `NOT_SET` decimal. Note: This variable applies specifically to automatic speech recognition (ASR) confidence, not natural language understanding (NLU) confidence.
Session.LastCollectionUtterance	String	No	Yes	The participant's most recent utterance in Ask Survey Question action, Ask for Slot action or Ask for Yes/No action, excluding those for built-in confirmation or disambiguation questions. If no such utterance exists, then this is a `NOT_SET` string.
Session.Source	String	No	Yes	The type of application or mechanism that the end user employs to communicate with the voice survey flow. It has one valid value: 'phone'.
System.MaxDate	Date	No	Yes	Holds the maximum value allowed for a Date, which is December 31st, 2200 ("2200-12-31").
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxTime	Time	No	Yes	Holds the maximum value allowed for a Time, which is 11:59:59.999PM ("23:59:59.999").
System.MinDate	Date	No	Yes	Holds the minimum value allowed for a Date, which is January 1st, 1800 ("1800-01-01").
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1st, 1800 at 12:00:00AM ("1800-01-01T00:00:00.000Z").
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes and -39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinTime	Time	No	Yes	Holds the minimum value allowed for a Time, which is 12:00:00AM ("00:00:00.000").

Name	Type	Collection?	Read Only?	Description
Email. ACDSkills	Skill	No	Yes	Holds the ACD skills for the conversation
Email.Campaign	Campaign	No	Yes	The campaign for this email flow.
Email.ContactList	Contact	No	Yes	The contact that connects to the email flow.
Email.ContactID	Contact	No	Yes	The ID of the contact that connects to the flow.
Email.ConversationID	String	No	Yes	The identifier of the active email interaction.
Email.EstimatedWaitTime	Duration	No	Yes	The current queue estimated wait time for the email.
Email.ExternalTag	String	No	Yes	The external tag for the active call.
Email.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction.
Email.LanguageSkill	String	No	Yes	The language skill associated with the active email.
Email.Message	Email	No	Yes	The content of the email body.
Email.Message.autoGenerate	Boolean	No	Yes	Whether the email was generated automatically; for example, an out-of-office reply.
Email.Message.attachments	Collection	Yes	Yes	The collection of email attachments on this email.
Email.Message.bcc	Collection	Yes	Yes	The collection of email addresses specified in the email's bcc (blind carbon copy) list.
Email.Message.body	String	No	Yes	The email body as plain text.
Email.Message.cc	Collection	Yes	Yes	The collection of email addresses specified in the email's cc (carbon copy) list.
Email.Message.dateTimeUtc	DateTime	No	Yes	The Coordinated Universal Time (UTC) datetime for the email.
Email.Message.direction	String	No	Yes	The email direction (inbound, outbound, or unknown).
Email.Message.from	String	No	Yes	The email "from" address. Retrieve the email address from it by using .id. Retrieve the name from it by using .name.
Email.Message.htmlBody	String	No	Yes	The email body as HTML.
Email.Message.id	String	No	Yes	A unique identifier for the email.
Email.Message.replyTo	String	No	Yes	The raw address to which to route replies to this email.
Email.Message.route	Contact	No	Yes	The email address of the email rout that receives this email. If not received by an email route, this is NOT_SET.
Email.Message.route.id	String	No	Yes	The full email address ID.
email.message.route.name	String	No	Yes	The friendly name for the email address.
Email.Message.spam	Boolean	No	Yes	Whether or not the email was marked as spam.
Email.Message.subject	String	No	Yes	The email subject.
Email.Message.to	Collection	Yes	Yes	The collection of email addresses specified in the email's "to" list.
Email.PositionInQueue	Integer	No	Yes	The current position in queue for the email.
Email.Priority	Integer	No	Yes	Holds the current priority of the conversation. The priority value will be greater than or equal to -25,000,000 and less than or equal to 25,000,000. If the priority cannot be determined or is not applicable for the running flow instance, it returns a NOT_SET integer.
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
System.Survey	Enum	No	Yes	A list of survey disposition values: `error` (the survey invite request did not complete successfully) and `optOut` (the request was declined as per a configuration opt-out setting).

Name	Type	Collection?	Read Only?	Description
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
Message.ACDSkills	Skill	Yes	Yes	Holds the ACD skills for the conversation.
Message.Campaign	Campaign	No	Yes	The campaign for the flow.
Message.ContactID	String	No	Yes	The ID of the contact that connects to this flow.
Message.ContactList	ContactList	No	Yes	The contact list for this flow.
Message.ConversationID	String	No	Yes	The conversation identifier for the active message.
Message.CurrentQueue	Queue	No	Yes	Reflects the current queue for the message.
Message.EstimatedWaitTime	Duration	No	Yes	The current queue's estimated wait time for the message.
Message.ExternalTag	String	No	Yes	The external tag for the active call.
Message.IsAuthenticated	Boolean	No	Yes	Returns a value that indicates whether the message is authenticated. True if the authentication was requested for the message when it enters the queue; otherwise, false.
Message.IsNewConversation	Boolean	No	Yes	Indicates whether the message is in a new conversation.
Message.JourneyContext	Journey context	No	Yes	The journey context associated with this message. If no journey context is available, NOT_SET is returned.
Message.Language	String	No	Yes	The IETF language tag lowercase string value set on the current interaction.
Message.LanguageSkill	Language skill	Yes	Yes	The language skill for the current interaction.
Message.Message	ShortMessage	No	Yes	The message associated with the inbound message flow. You can access properties from this variable to get information about the message.
Message.Message.attachments	Collection	Yes	Yes	The collection of attachments on this message.
Message.Message.body	String	No	Yes	The body content of the message.
Message.Message.bodyType	String	No	Yes	The message body type. For example, text, HTML, or RTF.
Message.Message.dateTimeUtc	DateTime	No	Yes	The UTC datetime for the message.
Message.Message.id	String	No	Yes	A unique identifier for the message.
Message.Message.senderAddress	Object	No	Yes	The address of the message sender.
Message.Message.senderAddressInfo	Object	No	Yes	The message sender's address information.
Message.Message.senderAddressInfo.addressDisplayable	String	No	Yes	A displayable version of the contact address. Example: (317) 555-1212
Message.Message.senderAddressInfo.addressNormalized	String	No	Yes	The contact address after internal processing completes. Example: +13175551212
Message.Message.senderAddressInfo.addressRaw	String	No	Yes	The contact address as supplied directly by the underlying message system. Example: 5551212
Message.Message.senderAddressInfo.email	String	No	Yes	The email address of the message sender. This email address is supplied by the specific messaging provider. If an email address is not available, the system returns NOT_SET.
Message.Message.senderAddressInfo.name	String	No		A contact name as supported by the underlying messaging system; for example, a Twitter handle or a Facebook name.
Message.Message.targetAddresses	Collection	Yes	Yes	The collection of addresses for the message targets.
Message.Message.targetAddressesInfo	Collection	Yes	Yes	The collection of MessageAddressInfo objects for the message targets.
Message.Message.type	String	No	Yes	The message type. For example, SMS, Facebook, Twitter, and Line.
Message.PositionInQueue	Integer	No	Yes	The current position in queue for the current message.
Message.Priority	Integer	No	Yes	The current priority of the conversation. The priority value is greater than or equal to -25,000,000. If the system cannot determine the priority or it is not applicable for the current flow, then the system returns a NOT_SET integer.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).

Name	Type	Collection?	Read Only?	Description
Flow.IsTest	Boolean	No	Yes	Indicates whether the flow runs in debug mode.
Flow.StartDateTimeUTC	DateTime	No	Yes	The UTC datetime when the flow started execution.
Flow.Version	String	No	Yes	The version of the active flow.
System.Conversation	Enum	No	Yes	Information about the conversation associated with the flow. A list of available conversation types. For more information, see `mediatype` in Conversation Data model in the Genesys Cloud Developer Center.
System.MaxInt	Integer	No	Yes	Holds the maximum value allowed for an Integer, which is 999999999999999.
System.MaxDateTime	DateTime	No	Yes	Holds the maximum value allowed for a Date Time, which is December 31, 2200 at 11:59:59 p.m.
System.MaxDuration	Duration	No	Yes	Holds the maximum value allowed for a Duration, which is 999999999999999 milliseconds (11574074 days, 1 hour, 46 minutes, and 39.999 seconds).
System.MinInt	Integer	No	Yes	Holds the minimum value allowed for an Integer, which is -999999999999999.
System.MinDateTime	DateTime	No	Yes	Holds the minimum value allowed for a Date Time, which is January 1, 1800 at 12:00:00AM.
System.MinDuration	Duration	No	Yes	Holds the minimum value allowed for a Duration, which is -999999999999999 milliseconds (-11574074 days, -1 hour, -46 minutes, and -39.999 seconds).
Workitem.Language	String	No	Yes	The lower case IETF language tag for the language in which the flow is currently running. If there is no current flow language, this returns a NOT_SET String.
Workitem.Workitem	Workitem	No	No	The workitem associated with this flow.
Workitem.Workitem.assignee	Workitem	No	No	The assignee of the workitem.
Workitem.Workitem.assignee.id	Workitem	No	No	The user ID.
Workitem.Workitem.assignee.name	Workitem	No	No	The user name property.
Workitem.Workitem.assignee.username	Workitem	No	No	The user username property.
Workitem.Workitem.assignmentState	Workitem	No	Yes	The assignment state of the workitem.
Workitem.Workitem.autoStatusTransition	Workitem	No	Yes	This returns true if auto status transition is enabled for the workitem, otherwise false.
Workitem.Workitem.customFields	Workitem	Yes	No	The custom fields defined in the schema referenced by the worktype of the workitem.
Workitem.Workitem.dateAssignmentStateChanged	Workitem	No	Yes	The date the assignment state changed for the workitem.
Workitem.Workitem.dateClosed	Workitem	No	Yes	The date the workitem was closed.
Workitem.Workitem.dateCreated	Workitem	No	Yes	The creation date of the workitem.
Workitem.Workitem.dateDue	Workitem	No	No	The due date of the workitem.
Workitem.Workitem.dateExpires	Workitem	No	No	The expiry date of the workitem.
Workitem.Workitem.dateModified	Workitem	No	Yes	The date the workitem was last modified.
Workitem.Workitem.dateStatusChanged	Workitem	No	Yes	The date the status was last changed.
Workitem.Workitem.description	Workitem	No	No	The description of the workitem.
Workitem.Workitem.divisionId	Workitem	No	Yes	The division ID which identifies the division to which this workitem belongs.
Workitem.Workitem.duration	Workitem	No	Yes	The estimated duration to complete the workitem.
Workitem.Workitem.externalContact	Workitem	No	No	The External Contact associated with this workitem. If there is no External Contact, the value will be NOT_SET.
Workitem.Workitem.externalContact.address	Workitem	No	No	The address of the contact.
Workitem.Workitem.externalContact.cellPhone	Workitem	No	No	The cell phone number of the contact.
Workitem.Workitem.externalContact.createDateTimeUtc	Workitem	No	No	The Coordinated Universal Time (UTC) datetime for when the contact entry was created.
Workitem.Workitem.externalContact.divisionId	Workitem	No	No	The identifier of the division to which the external contact belongs.
Workitem.Workitem.externalContact.externalOrganization	Workitem	No	No	The organization for this contact.
Workitem.Workitem.externalContact.externalSystemUrl	Workitem	No	No	The external system URL of the contact.
Workitem.Workitem.externalContact.facebookInfo	Workitem	No	No	The Facebook messaging system user information for the contact.
Workitem.Workitem.externalContact.firstName	Workitem	No	No	The first name of the contact.
Workitem.Workitem.externalContact.homePhone	Workitem	No	No	The home phone number of the contact.
Workitem.Workitem.externalContact.id	Workitem	No	No	A unique ID for the contact.
Workitem.Workitem.externalContact.kind	Workitem	No	No	The internal classification for the record type. For external contacts, the kind will be "contact".
Workitem.Workitem.externalContact.lastName	Workitem	No	No	The last name of the contact.
Workitem.Workitem.externalContact.lineInfo	Workitem	No	No	The LINE messaging system user information for the contact.
Workitem.Workitem.externalContact.middleName	Workitem	No	No	The middle name of the contact.
Workitem.Workitem.externalContact.modifyDateTimeUtc	Workitem	No	No	The Coordinated Universal Time (UTC) datetime for when the contact entry was last updated.
Workitem.Workitem.externalContact.otherEmail	Workitem	No	No	The other email address of the contact.
Workitem.Workitem.externalContact.otherPhone	Workitem	No	No	The other phone number of the contact.
Workitem.Workitem.externalContact.personalEmail	Workitem	No	No	The personal email address of the contact.
Workitem.Workitem.externalContact.salutation	Workitem	No	No	The salutation suggested when addressing the contact.
Workitem.Workitem.externalContact.surveyOptOut	Workitem	No	No	True if this contact has opted out of survey invites.
Workitem.Workitem.externalContact.title	Workitem	No	No	The title of the contact. The values are unrestricted, but often values such as "Vice President", "Director", "Employee" are used.
Workitem.Workitem.externalContact.twitterInfo	Workitem	No	No	The Twitter messaging system user information for the contact.
Workitem.Workitem.externalContact.whatsAppInfo	Workitem	No	No	The WhatsApp messaging system user information for the contact.
Workitem.Workitem.externalContact.workEmail	Workitem	No	No	The work email address of the contact.
Workitem.Workitem.externalContact.workPhone	Workitem	No	No	The work phone number of the contact.
Workitem.Workitem.externalTag	Workitem	No	No	The external tag associated with this workitem. If there is no external tag, the value will be NOT_SET. Use the Set External Tag action to modify.
Workitem.Workitem.id	Workitem	No	Yes	The workitem ID which uniquely identifies a workitem.
Workitem.Workitem.languageSkill	Workitem	No	No	The Language Skill associated with the workitem.
Workitem.Workitem.languageSkill.id	Workitem	No	No	The language skill ID.
Workitem.Workitem.languageSkill.name	Workitem	No	No	The language skill name.
Workitem.Workitem.modifiedBy	Workitem	No	Yes	The ID of the entity that last modified the workitem.
Workitem.Workitem.name	Workitem	No	No	The name of the workitem.
Workitem.Workitem.priority	Workitem	No	No	The priority of the workitem. Use the Set Priority action to modify.
Workitem.Workitem.queue	Workitem	No	No	The workitem's queue.
Workitem.Workitem.queue.id	Workitem	No	No	The queue ID.
Workitem.Workitem.queue.name	Workitem	No	No	The queue name.
Workitem.Workitem.reporter	Workitem	No	Yes	The workitem's reporter.
Workitem.Workitem.reporter.id	Workitem	No	Yes	The user ID.
Workitem.Workitem.reporter.name	Workitem	No	Yes	The user name property.
Workitem.Workitem.reporter.username	Workitem	No	Yes	The user username property.
Workitem.Workitem.scoredAgents	Workitem	No	No	A list of agent score pairs used for the last preferred agent routing.
Workitem.Workitem.skills	Workitem	Yes	No	The ACD Skills associated with the workitem.
Workitem.Workitem.status	Workitem	No	No	The status of the workitem.
Workitem.Workitem.status.category	Workitem	No	No	The category of the worktype status. Allowable values are "Open", "InProgress", "Waiting" and "Closed".
Workitem.Workitem.status.id	Workitem	No	No	The ID of the worktype status.
Workitem.Workitem.status.name	Workitem	No	No	The name of the worktype status.
Workitem.Workitem.ttlDateTime	Workitem	No	No	The time to live of the workitem until it is deleted from Genesys Cloud represented as a DateTime in Coordinated Universal Time (UTC).
Workitem.Workitem.typeId	Workitem	No	Yes	The ID of the worktype for the workitem.
Workitem.Workitem.utilizationLabel	Workitem	No	No	The utilization label for the workitem.
Workitem.Workitem.utilizationLabel.id	Workitem	No	No	The utilization label identifier.
Workitem.Workitem.utilizationLabel.name	Workitem	No	No	The utilization label description.
Workitem.Workitem.version	Workitem	No	Yes	The version of the workitem. Note that this may be a NOT_SET Integer.
Workitem.Workitem.workbin	Workitem	No	Yes	The workbin that contains the workitem.
Workitem.Workitem.workbin.divisionId	Workitem	No	Yes	The division ID which identifies the division of this workbin.
Workitem.Workitem.workbin.id	Workitem	No	Yes	The ID of the workbin.
Workitem.Workitem.workbin.name	Workitem	No	Yes	The name of the workbin.
Workitem.WorkitemOriginal.assignee	Workitem	No	No	The assignee of the workitem.
Workitem.WorkitemOriginal.assignee.id	Workitem	No	No	The user ID.
Workitem.WorkitemOriginal.assignee.name	Workitem	No	No	The user name property.
Workitem.WorkitemOriginal.assignee.username	Workitem	No	No	The user username property.
Workitem.WorkitemOriginal.assignmentState	Workitem	No	Yes	The assignment state of the workitem.
Workitem.WorkitemOriginal.autoStatusTransition	Workitem	No	Yes	This returns true if auto status transition is enabled for the workitem, otherwise false.
Workitem.WorkitemOriginal.customFields	Workitem	Yes	No	The custom fields defined in the schema referenced by the worktype of the workitem.
Workitem.WorkitemOriginal.dateAssignmentStateChanged	Workitem	No	Yes	The date the assignment state changed for the workitem.
Workitem.WorkitemOriginal.dateClosed	Workitem	No	Yes	The date the workitem was closed.
Workitem.WorkitemOriginal.dateCreated	Workitem	No	Yes	The creation date of the workitem.
Workitem.WorkitemOriginal.dateDue	Workitem	No	No	The due date of the workitem.
Workitem.WorkitemOriginal.dateExpires	Workitem	No	No	The expiry date of the workitem.
Workitem.WorkitemOriginal.dateModified	Workitem	No	Yes	The date the workitem was last modified.
Workitem.WorkitemOriginal.dateStatusChanged	Workitem	No	Yes	The date the status was last changed.
Workitem.WorkitemOriginal.description	Workitem	No	No	The description of the workitem.
Workitem.WorkitemOriginal.divisionId	Workitem	No	Yes	The division ID which identifies the division to which this workitem belongs.
Workitem.WorkitemOriginal.duration	Workitem	No	Yes	The estimated duration to complete the workitem.
Workitem.WorkitemOriginal.externalContact	Workitem	No	No	The External Contact associated with this workitem. If there is no External Contact, the value will be NOT_SET.
Workitem.WorkitemOriginal.externalContact.address	Workitem	No	No	The address of the contact.
Workitem.WorkitemOriginal.externalContact.cellPhone	Workitem	No	No	The cell phone number of the contact.
Workitem.WorkitemOriginal.externalContact.createDateTimeUtc	Workitem	No	No	The Coordinated Universal Time (UTC) datetime for when the contact entry was created.
Workitem.WorkitemOriginal.externalContact.divisionId	Workitem	No	No	The identifier of the division to which the external contact belongs.
Workitem.WorkitemOriginal.externalContact.externalOrganization	Workitem	No	No	The organization for this contact.
Workitem.WorkitemOriginal.externalContact.externalSystemUrl	Workitem	No	No	The external system URL of the contact.
Workitem.WorkitemOriginal.externalContact.facebookInfo	Workitem	No	No	The Facebook messaging system user information for the contact.
Workitem.WorkitemOriginal.externalContact.firstName	Workitem	No	No	The first name of the contact.
Workitem.WorkitemOriginal.externalContact.homePhone	Workitem	No	No	The home phone number of the contact.
Workitem.WorkitemOriginal.externalContact.id	Workitem	No	No	A unique ID for the contact.
Workitem.WorkitemOriginal.externalContact.kind	Workitem	No	No	The internal classification for the record type. For external contacts, the kind will be "contact".
Workitem.WorkitemOriginal.externalContact.lastName	Workitem	No	No	The last name of the contact.
Workitem.WorkitemOriginal.externalContact.lineInfo	Workitem	No	No	The LINE messaging system user information for the contact.
Workitem.WorkitemOriginal.externalContact.middleName	Workitem	No	No	The middle name of the contact.
Workitem.WorkitemOriginal.externalContact.modifyDateTimeUtc	Workitem	No	No	The Coordinated Universal Time (UTC) datetime for when the contact entry was last updated.
Workitem.WorkitemOriginal.externalContact.otherEmail	Workitem	No	No	The other email address of the contact.
Workitem.WorkitemOriginal.externalContact.otherPhone	Workitem	No	No	The other phone number of the contact.
Workitem.WorkitemOriginal.externalContact.personalEmail	Workitem	No	No	The personal email address of the contact.
Workitem.WorkitemOriginal.externalContact.salutation	Workitem	No	No	The salutation suggested when addressing the contact.
Workitem.WorkitemOriginal.externalContact.surveyOptOut	Workitem	No	No	True if this contact has opted out of survey invites.
Workitem.WorkitemOriginal.externalContact.title	Workitem	No	No	The title of the contact. The values are unrestricted, but often values such as "Vice President", "Director", "Employee" are used.
Workitem.WorkitemOriginal.externalContact.twitterInfo	Workitem	No	No	The Twitter messaging system user information for the contact.
Workitem.WorkitemOriginal.externalContact.whatsAppInfo	Workitem	No	No	The WhatsApp messaging system user information for the contact.
Workitem.WorkitemOriginal.externalContact.workEmail	Workitem	No	No	The work email address of the contact.
Workitem.WorkitemOriginal.externalContact.workPhone	Workitem	No	No	The work phone number of the contact.
Workitem.WorkitemOriginal.externalTag	Workitem	No	No	The external tag associated with this workitem. If there is no external tag, the value will be NOT_SET. Use the Set External Tag action to modify.
Workitem.WorkitemOriginal.id	Workitem	No	Yes	The workitem ID which uniquely identifies a workitem.
Workitem.WorkitemOriginal.languageSkill	Workitem	No	No	The Language Skill associated with the workitem.
Workitem.WorkitemOriginal.languageSkill.id	Workitem	No	No	The language skill ID.
Workitem.WorkitemOriginal.languageSkill.name	Workitem	No	No	The language skill name.
Workitem.WorkitemOriginal.modifiedBy	Workitem	No	Yes	The ID of the entity that last modified the workitem.
Workitem.WorkitemOriginal.name	Workitem	No	No	The name of the workitem.
Workitem.WorkitemOriginal.priority	Workitem	No	No	The priority of the workitem. Use the Set Priority action to modify.
Workitem.WorkitemOriginal.queue	Workitem	No	No	The workitem's queue.
Workitem.WorkitemOriginal.queue.id	Workitem	No	No	The queue ID.
Workitem.WorkitemOriginal.queue.name	Workitem	No	No	The queue name.
Workitem.WorkitemOriginal.reporter	Workitem	No	Yes	The workitem's reporter.
Workitem.WorkitemOriginal.reporter.id	Workitem	No	Yes	The user ID.
Workitem.WorkitemOriginal.reporter.name	Workitem	No	Yes	The user name property.
Workitem.WorkitemOriginal.reporter.username	Workitem	No	Yes	The user username property.
Workitem.WorkitemOriginal.scoredAgents	Workitem	No	No	A list of agent score pairs used for the last preferred agent routing.
Workitem.WorkitemOriginal.skills	Workitem	Yes	No	The ACD Skills associated with the workitem.
Workitem.WorkitemOriginal.status	Workitem	No	No	The status of the workitem.
Workitem.WorkitemOriginal.status.category	Workitem	No	No	The category of the worktype status. Allowable values are "Open", "InProgress", "Waiting" and "Closed".
Workitem.WorkitemOriginal.status.id	Workitem	No	No	The ID of the worktype status.
Workitem.WorkitemOriginal.status.name	Workitem	No	No	The name of the worktype status.
Workitem.WorkitemOriginal.ttlDateTime	Workitem	No	No	The time to live of the workitem until it is deleted from Genesys Cloud represented as a DateTime in Coordinated Universal Time (UTC).
Workitem.WorkitemOriginal.typeId	Workitem	No	Yes	The ID of the worktype for the workitem.
Workitem.WorkitemOriginal.utilizationLabel	Workitem	No	No	The utilization label for the workitem.
Workitem.WorkitemOriginal.utilizationLabel.id	Workitem	No	No	The utilization label identifier.
Workitem.WorkitemOriginal.utilizationLabel.name	Workitem	No	No	The utilization label description.
Workitem.WorkitemOriginal.version	Workitem	No	Yes	The version of the workitem. Note that this may be a NOT_SET Integer.
Workitem.WorkitemOriginal.workbin	Workitem	No	Yes	The workbin that contains the workitem.
Workitem.WorkitemOriginal.workbin.divisionId	Workitem	No	Yes	The division ID which identifies the division of this workbin.
Workitem.WorkitemOriginal.workbin.id	Workitem	No	Yes	The ID of the workbin.
Workitem.WorkitemOriginal.workbin.name	Workitem	No	Yes	The name of the workbin.
Workitem.WorkitemOriginal	Workitem	No	Yes	The workitem as it existed prior to the event that caused this flow instance to run.
Workitem.EventType	Workitem	No	Yes	The workitem event type that started this flow. Valid values for event types can be found in Workitem Flow settings. If an event was not responsible for the flow instance, this will return a NOT_SET String.
Workitem.Language	Workitem	No	Yes	The lower case IETF language tag for the language in which the flow is currently running. If there is no current flow language, this returns a NOT_SET String.