Alerts Inbox tab
Genesys Cloud automatically deletes alerts older than 30 days from the Inbox.
Click the image to enlarge.
Select one or more alerts and then click the arrow at the end of the list to mark alerts as read or unread.
Note: Next to the Alerts icon is a counter that indicates the number of unread alerts in the Alerts Inbox. Read alerts do not apply to the count, even if they are active.
|To remove obsolete alerts, select the alert or alerts that you want to remove and click Delete.
|The date and time that each alert activates.
|The date and time that each alert moves out of the alerting state.
|The title of each alert is represented by a link. Click it to open the alert and view the configuration.
|Detailed configuration of the configured metrics and conditions that trigger the alert.