From the Architect Home page, click the In-Queue Flows tab and select the default in-queue flow.
In the In-Queue Task design area, click anywhere to open the In-Queue Task editor
Drag a Play Audio action into the area between the Start box and the Hold Music action and in the Play Audio design area, do the following:
Name the action Message 1.
Add text-to-speech for the first message: Thanks for waiting. Please hold on, we’ll be right with you. Don’t forget to check out our website for the latest scoop on area attractions and family activities, and to get the skinny on local restaurants, nightlife, and shopping!
In the task editor, leave the existing Hold Music action unchanged.
Drag a Play Audio action into the task editor just below the Hold Music action and in the Play Audio design area, do the following:
Name the action Message 2.
Add text-to-speech for the first message: We want to make sure you find our city as fantastic as we do! Until a team member is free to help plan your experience, please enjoy some uninterrupted music from one of our local Shine Indy musicians. We will be with you shortly.