Add users to the contact center in Salesforce

Genesys Cloud CX for Salesforce BYOT: Feature coming soon

Prerequisites

Add users to the contact center. The access allows them to manage the contact center, and make and receive voice calls. You can add a user to one contact center only at a time.

To add users:

  1. From Setup, search for Voice in the Quick Find Box and select Partner Telephony Contact Centers.
  2. Click the contact center for which you want to add users.
  3. Under Contact Center Users section, click Add.
  4. In the Add Contact Users window, all the users with the Contact Center Admin or Agent permission sets are listed. Select the users from the list and click Done.